Sr. Manager, Area Customer Operations

Coca-Cola • Atlanta, GA

18h • Hybrid

About The Position

The Senior Manager, Area Customer Operations provides operational leadership and management for Foodservice customers and clients. This role involves executing customer-specific strategic initiatives that generate volume and profit, often with equipment and/or service components. Key responsibilities include creating and managing annual Service and capital budgets for assigned foodservice account teams, which encompasses planning, rolling estimates, and course corrections. The Senior Manager will collaborate with Local Finance and the Foodservice Sales Team on planning, rolling estimates, forecasting, new products & platforms, program execution, and customer value creation. Based in either Atlanta or Central Florida, this customer-facing role supports the Florida client base and requires comfort communicating at both the CEO and Service Technician levels. The position also entails leading the operational elements of customer annual business plans, managing customer rolling estimates for service and capital expense, direct participation in customer selling efforts of operational products & services and customer stewardship, and providing operational Subject Matter Expertise to internal client groups.

Requirements

• BA or BS degree preferred, but not required.
• 2-4 years customer management experience or customer operational management experience.
• 2-4 years of general Operations experience.
• 2-4 years of Project Management experience.
• 2-4 years of experience in contract negotiations and financial modeling.
• Ability to Influence and drive customer solutions (Sales experience required).
• Currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Responsibilities

• Provide operational leadership and management of Foodservice customers and clients.
• Execute customer specific volume and profit generating strategic initiatives with equipment and/or service components.
• Create and manage the annual Service and capital budgets for assigned foodservice account teams, including planning, rolling estimates, and course corrections.
• Collaborate with Local Finance and Foodservice Sales Team on planning & rolling estimates, forecasting, new products & platforms, program execution, and customer value creation.
• Create, lead and execute customer strategic initiatives.
• Lead the operational elements of customer annual business plans.
• Manage customer rolling estimates for service and capital expense.
• Directly participate in customer selling efforts of operational products & services and customer stewardship.
• Provide operational Subject Matter Expertise to internal client groups.
• Communicate effectively at both the CEO and Service Technician Level.

Benefits

• A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day.
• Annual Incentive Reference Value Percentage: 15.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees