Sr. Manager, Area Customer Operations
About The Position
The Senior Manager, Area Customer Operations is responsible for providing operational leadership and management of Foodservice customers and clients, execution of customer specific volume and profit generating strategic initiatives with equipment and/or service components, creation and management of the annual Service and capital budgets for assigned foodservice account teams. This includes Planning, Rolling Estimates & course corrections and collaboration with Local Finance and Foodservice Sales Team on planning & rolling estimates, forecasting, new products & platforms, and program execution, and customer value creation. This is a customer facing role and the ideal candidate would feel comfortable communicating at both the CEO and Service Technician Level. The role involves project management, leading and executing customer strategic initiatives, and financial management of the operational elements of customer annual business plans.
Requirements
- Required to be US Atlanta AOC based 3-5 days a week in the office.
- BA or BS degree preferred, but not required.
- 2-4 years customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- 2-4 years of experience in contract negotiations and financial modeling
- Ability to Influence and drive customer solutions (Sales experience required)
- Currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Responsibilities
- Create, lead and execute customer strategic initiatives.
- Leads the operational elements of customer annual business plans.
- Manage customer rolling estimates for service and capital expense.
- Direct participation in customer selling efforts of operational products & services and customer stewardship.
- Provides operational Subject Matter Expertise to internal client groups.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
- Annual Incentive Reference Value Percentage: 15
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
