Sr Manager AR & Credit Operations
About The Position
We are looking for a Senior Manager, AR & Credit Operations, to lead our global credit‑to‑cash function across the Americas and EMEA. This is a senior, hands‑on leadership role for someone who understands that strong financial discipline and a positive customer experience go hand in hand. The Senior Manager, AR & Credit Operations is responsible for leading the Accounts Receivable, Credit, & Collection function across the Americas and EMEA, with full ownership of the credit-to-cash process. This role operates as a hands-on leader, directly managing a cross-regional team based in the US and UK without intermediate layers while remaining actively engaged in complex transactions, escalations, and decision-making. The position is accountable for driving operational excellence, optimizing working capital, managing credit risk, and enabling revenue growth through disciplined credit and collection practices. This role serves as a key functional leader within Finance, with increasing involvement in strategic initiatives and decision-making processes.
Requirements
- Bachelor’s degree in Accounting, Finance, Economics or related field
- 7–10+ years of progressive experience in Accounts Receivable, Credit, Collections, or related finance functions, including leadership experience in a global or multi-region environment.
- Strong communication, negotiation, and influencing skills with ability to engage both internal stakeholders and external customers
- Advanced analytical and financial analysis skills, including credit risk assessment and interpretation of financial statements
- Proficient in ERP systems (e.g., JD Edwards, Oracle) and reporting/BI tools (e.g., Power BI)
- Advanced Microsoft Excel skills; strong working knowledge of Word and PowerPoint
Nice To Haves
- Process improvement, automation, and change management capabilities
- Strong communication skills with experience presenting to senior leadership
- Strong organizational planning, time management, and problem-solving skills
- Senior experience in AR, Credit, and Collections
- Strong judgment in customer‑facing financial situations
- Ability to balance financial discipline with customer experience
- Confident, collaborative leadership and communication style
Responsibilities
- Lead global AR & Credit Operations across the Americas and EMEA
- Act as a senior, customer‑facing leader for complex credit and collections matters
- Drive cash flow and working capital performance
- Partner with Sales, Customer Care, and Finance to support growth
- Build and lead a high‑performing, cross‑regional team
- Accountable for the performance and effectiveness of the AR and Credit Operations function across the Americas and EMEA
- Accountable for maintaining operational continuity and execution quality without intermediate management layers
- Accountable for improving working capital performance, including DSO, aging, and AR turns
- Accountable for driving operational efficiency, scalability, and process optimization across AR and credit workflows
- Accountable for driving cross-functional accountability for timely collections
- Accountable for providing insights that influence business decisions and improve cash flow performance
- Own and lead the AR and Credit Operations function, ensuring efficient and timely execution
- Directly manage and develop a geographically distributed team with no intermediate management layer, and remaining actively involved in day-to-day operations
- Establish and monitor KPIs (DSO, aging, AR turns, dispute cycle time, etc.)
- Lead initiatives to improve cash flow, reduce overdue balances, and enhance visibility
- Support development and refinement of global credit policies, risk frameworks, and approval structures
- Lead collections strategy and execution to minimize overdue receivables
- Act as escalation point for complex or sensitive customer issues
- Deliver reporting on AR performance, credit exposure, reserves, and trends
- Provide insights and recommendations to improve working capital and reduce risk
- Prepare and present monthly and quarterly updates to leadership
- Support broader treasury and finance initiatives as a subject matter expert in AR, credit, and cash flow performance
Benefits
- A competitive salary
- vacation
- health & dental benefits
- employer-matched 401K pension plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
