Sr. Manager, Agentic Sales Engineering

Dialpad•Denver, CO

3d•Onsite

About The Position

Dialpad is leading the shift to Agentic AI, where intelligent agents not only analyze conversations but also take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. At Dialpad, AI is integral to how our teams operate, empowering employees with powerful tools to move faster, think bigger, and achieve more. We seek individuals who are intensely curious, hold themselves to a high bar, and embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Requirements

BA/BS degree or equivalent practical experience.
Minimum 8 years of customer-facing technical experience (Sales Engineering, FDE, or Solutions Architecture).
Minimum 5 years of people management experience, specifically leading technical teams.
Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Vector Databases, and Agent Orchestration Frameworks.
Proficiency in Python, Go, or JS/TS.
The ability to simplify technical complexity and communicate clear ROI and trade-offs to non-technical C-suite executives.
High emotional intelligence with a "scrappy" mentor mindset.
Strong analytical skills to use data in improving team effectiveness and product vision.

Responsibilities

Recruit and develop a high-performing team of Forward Deployed Engineers.
Coach team members to develop both their technical AI/ML skills and their ability to command a C-suite boardroom.
Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator.
Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support.
Act as the crucial link between the field and the lab, synthesizing critical "field signals" (customer pain points, integration patterns, platform limitations) and delivering them to Product and Engineering to influence the roadmap.
Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework.
Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life.
Ensure the team is building "shippable" capabilities that validate a customer's investment during pre-sales and early deployment.