Sr. Manager, Advisory & Planning, Private Client

Empower • Overland Park, KS

2d • $96,100 - $135,700 • Hybrid

About The Position

The Senior Manager, Advisory & Planning, Private Client is a senior leadership role responsible for leading, coaching, and developing Wealth Advisory Practices serving Empower Private Client. The role leads multiple cohorts of Wealth Advisory Practices and aligns people, processes, and priorities to deliver a consistent, first-in-class client experience. Empower Private Client serves individuals with $1 million or more in individual client assets with Empower Personal Wealth. This leader is accountable for strengthening long-term client relationships, supporting asset consolidation through trust and planning-led engagement, and driving client retention and satisfaction. The Senior Manager embeds the Relationship Management team's expectations of proactive, collaborative, communicative, and appreciative leadership into coaching, performance management, and decision-making.

Requirements

• Bachelor's degree or extensive industry experience
• 7+ years of financial services relationship management experience, leading high-net-worth or private wealth advisory teams
• Experience leading and developing senior career professionals
• FINRA Series 7, 66, 63, 65 and Series 24 registrations required
• FINRA Fingerprinting required
• Expert, current knowledge of investment products and services relevant to high-net-worth clients
• Proven relationship management and client experience expertise within financial services
• Ability to evaluate, compare, and clearly articulate the benefits and suitability of investment options and solutions
• End-to-end knowledge of retail investment services, including front-office operations, ongoing client suitability, product personalization and maintenance, client experience, and retention
• Knowledge of investment advisory client operations, including account establishment, Automated Customer Account Transfer Service (ACATS) transfers, IRA distributions, and related servicing activities
• Strong leadership and team-development skills with demonstrated ability to build high-performing teams
• Sound judgment and decision-making skills informed by quantitative data and qualitative insights
• Strong operational, organizational, and follow-through skills with the ability to manage complexity and drive execution
• Ability to operate effectively at strategic and tactical levels and translate strategy into action
• Exceptional verbal and written communication skills

Nice To Haves

• Certified Financial Planner (CFP®) certification
• Experience leading multiple advisory practices, teams, or cohorts in a complex financial services environment
• Experience using data, reporting, and performance metrics to improve advisor effectiveness, client retention, asset consolidation, and client satisfaction

Responsibilities

• Lead, coach, and develop multiple Wealth Advisory Practices serving Empower Private Client, establishing clear expectations for performance, culture, communication, and client experience
• Provide ongoing performance management through regular touch-base meetings, call reviews, performance reviews, coaching, and compensation-related recommendations
• Hold Wealth Advisory Practices accountable for client retention, asset consolidation, client satisfaction, and relationship development while supporting appropriate involvement in client onboarding and acquisition efforts
• Develop high-performing teams through ongoing coaching, advisor training, education, and leadership development
• Identify and prioritize opportunities to enhance the Private Client experience, collaborating across teams to improve client outcomes and service delivery
• Develop and enhance reporting, metrics, and insights to improve visibility, accountability, decision-making, and performance across Wealth Advisory Practices
• Partner with internal stakeholders to develop advisor training and establish standards that improve the quality, consistency, and effectiveness of client communication and education
• Ensure effective staffing, practice coverage, and continuity to support a consistent client experience
• Translate strategic priorities into actionable plans and drive execution across Wealth Advisory Practices
• Recruit and select talent aligned with organizational culture, performance expectations, and Private Client service standards
• Monitor and manage established performance measures related to practice effectiveness, including client retention, asset consolidation, client satisfaction, advisor performance, and other metrics
• Partner with leadership and cross-functional stakeholders on operational and strategic initiatives supporting the growth and effectiveness of Empower Private Client

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager