Sr. Manager, Administrative Operations
About The Position
Free Association Live (FAL) is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles. FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling. Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be. FAL is scaling fast. As we expand globally, the infrastructure behind the business needs to grow with the same intentionality as the productions on stage. This role exists to be the connective tissue of our operations — someone who thrives in the space between functions, keeps the business running cleanly, and builds systems that hold up under pressure. If you're energized by complexity, get satisfaction from closing open loops, and know how to create structure without bureaucracy, this is your role. The Sr. Manager, Administrative Operations sits at the center of the business and owns the day-to-day operational backbone of FAL. You'll work across legal, IT, finance, HR, and external partners — triaging, routing, tracking, and closing. You're not here to coordinate around work; you're here to own it. This is a hands-on execution role for someone equally comfortable building a compliance tracker, pushing a vendor on a missed deadline, framing a business problem for executive leadership, and prepping materials for a Board meeting.
Requirements
- 5–7 years of experience in operations, business operations, or similar roles
- Strong operator who is comfortable owning both execution and structure
- Experience developing and implementing policies, procedures, and operational systems
- Highly organized with strong follow-through
- Proactive, responsive, and solutions-focused
- Comfortable working across multiple stakeholders and external partners
- Thrives in environments that are growing and not fully built
- Strong operational execution and follow-through
- Tech-forward mindset, comfortable learning and working across platforms such as Rippling, Ramp, and similar tools
- Ability to manage and track multiple workflows across systems
- Vendor coordination and cross-functional communication
- Compliance tracking and deadline management
- Process building and documentation
- Clear written and verbal communication
- Strong organization and calendar management
Nice To Haves
- Experience preparing materials for leadership teams, SteerCo, or Board of Directors
- Strong PowerPoint and presentation development skills
- Exposure to financial, operational, or investor reporting environments
- Experience working in multi-entity or multi-location businesses
Responsibilities
- Track and manage business licenses, registrations, filings, renewals, and applications across entities and jurisdictions
- Maintain a centralized compliance calendar with clear ownership, proactive follow-up, and escalation protocols
- Ensure the organization's compliance with applicable licensing, certification, and regulatory requirements across all operating locations
- Stay current on changes to government rules and regulations relevant to administrative operations, and implement updates accordingly
- Serve as the central intake point for administrative items, including scanned mail, VOIP messages, and external correspondence
- Triage, route, and track items to resolution, ensuring visibility and accountability
- Build and maintain SOPs, documentation, and file management systems that create institutional memory and operational consistency
- Coordinate across external partners including IT, accounting, HR, legal, and operations vendors
- Track open items, push timelines, and ensure work is completed
- Act as the internal owner of follow-through across cross-functional workstreams
- Manage device purchasing and employee setup logistics in coordination with IT
- Ensure operational readiness for onboarding, including equipment and basic setup
- Maintain visibility into device inventory and replacement needs
- Build and maintain simple, reliable trackers for deadlines, deliverables, and ownership
- Identify gaps and implement practical process improvements
- Ensure consistency without overcomplicating systems
- Act as the primary point of contact for day-to-day operational needs that do not clearly sit with HR or Finance
- Route requests, establish ownership, and ensure completion
- Bring structure to a distributed and evolving operating environment
- Act as a strategic thought partner and operational right hand to the COO, consolidating needs, notes, and action items to ensure leadership focus and clarity
- Frame problems and propose structures that help leadership fully understand situations and drive organization-wide action plans
- Support preparation of materials for leadership meetings, including internal reviews, SteerCo discussions, and Board of Directors materials where applicable
- Handle sensitive information with discretion and sound judgment
- Provide a consistent operational presence in Las Vegas, supporting coordination between on-site and corporate teams
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
