Sr. Logistics Coordinator

The Suddath Companies • Coppell, TX

2d • Onsite

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Summary: Addresses Underlying Customer’s administrative, shipping, storage and project management needs by managing their accounts via the Transportation Management System (TMS). Responsible for providing proactive and excellent customer service to all customer accounts, assisting with identifying carriers and storage companies, dispatching shipments and managing all invoices and billing documents. Supports the Corporate Quality initiative with the identifying areas of continuous improvement and reporting of claims. Helps implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP’s.). Coordinates with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed.

Requirements

• Requires knowledge of transportation management procedures and general warehousing terminology and practices
• Familiarity with transportation, warehouse and inventory management systems required.
• Solid mathematic and financial accounting principles
• Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems, if applicable
• Ability to do spreadsheet tracking and data analysis is vital.
• Interpersonal and communication skills are critical.
• Must have the ability to manage multiple party communications utilizing various forms of software technology, and will be expected to successfully negotiate and resolve customer claims
• Must be able to handle stress caused in meeting deadlines with tight scheduling requirements, and must excel in time management, prioritizing deadlines, and communicating with Management daily if deadlines need to be extended.
• Must cause or push forward incremental improvements to internal procedures and programs and work productively with Corporate colleagues in all facets of finding and implementing operation’s efficiencies and cost cutting measures
• Must have strong team building and cooperation skills and can be a catalyst for seamlessly integrating the Remote location Warehousing and Transportation objectives as they relate to Corporate Quality (OS&D), Customer SOP’s, and general Company policies and procedures
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Critical Interpersonal and communication skills.
• Ability to manage multiple party communications utilizing various forms of software technology and will be expected to successfully negotiate and resolve customer claims.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to analyze data and information, and to handle large amounts of paperwork and transactions, with a high rate of accuracy.
• Ability to use innovative approaches to resolve complex problems.
• Ability to learn and effectively use software applications such as the Transportation Management System (TMS), SiMPL, and other software systems used in the performance of job duties.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Minimum of High School Diploma
• Minimum 4+ years of direct experience in a similar industry, or 2 year completion of Logistics and Transportation courses through accredited college.

Nice To Haves

• college degree or some college experience highly preferred

Responsibilities

• Responsible for the development of superior customer service, a high-performance staff, and supports positive morale in a changing environment
• Facilitate and Maintain excellent working relationship between company and client by responding to all inquiries and complaints concerning shipments, invoices, projects, inventory counts, etc., in a courteous and efficient manner.
• Manage and execute operation functions for assigned accounts from start to finish.
• Oversee all client customer orders in the TMS and provide proactive customer service support.
• Understand Order priorities and communicate effectively with necessary parties to facilitate completion of orders in a timely manner.
• Consistent follow up required to ensure unresolved orders are closed out in a timely manner.
• Oversee cancellation process for client orders and ensure proper communication between client Customer Service and company Warehouse staff.
• Manage all related paperwork and necessary information required for client shipments, check all orders for special requests and post inventory records.
• Maintain Quality Assurance process and guidelines for all client Customers, including order specs, shipping requirements, and communication (systems/email/phone) specific to each customer.
• Understand client trends in seasonality. Prepare reports and facilitate communication for company staff to handle fluctuations in volumes.
• Coordinate special, last minute shipping requests with the Operations Departments, expediting any order as necessary and billing accordingly.
• Trace orders as required and notify customers of any activity concerning their order.
• Create, identify and recommend process improvements that can increase productivity, safety, customer satisfaction and eliminate redundancy, inefficiency and costs
• Establish Solid working relationships with high value Key Customer Contacts as well as Regional Warehouse Contacts and carriers to review projects, inventory issues, process changes and deliveries
• Responsible for entering accurate receivables and payables for all handled accounts as well as timely billing.
• Maintain Project KPI’s for review by SGL Management
• Identify and recommend training, work allocation, and problem resolution
• Participates in the development of department goals and objectives; recommends, implements, and administers methods and procedures to enhance operations
• Participate in internal and/or external customer meetings to review processes and metrics

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED