Sr. Loan Servicing Specialist - Omaha

Security National Bank•Omaha, NE

1d•Onsite

About The Position

Established in 1964 in Omaha, Nebraska, our family-owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family-owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets: Iowa, Nebraska and Texas. As a community bank, we value long-term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus. JOB SUMMARY This position is responsible for completing more complex loan servicing processes accurately and in compliance with Bank policies, procedures, and regulations. This position works independently to process all escrow disbursements and annual analysis. This includes but is not limited to the following: payment processes, boarding, LAS entries, escrow processes, file maintenance review, reporting functions, collateral processes.

Requirements

Working knowledge of compliance regulations, including but not limited to Truth in Lending Act (Reg Z), RESPA (for escrow processes)
Solid understanding of all escrow processing tasks.
Solid understanding of loan services processes including boarding, collateral processes, paid notes processes, bill payment processes, reconciliation of loan services dda account, exception resolution, etc.
Knowledge of bank policies and procedures
Ability to manage workloads with multiple interruptions and to be able to independently prioritize those tasks to meet deadlines.
Effective communication skills, to be able to effectively communicate with internal and external customers.
Ability to complete all loan services tasks with strong attention to detail, to protect the bank against risk.
Ability to embrace new challenges, and maintain and promote a positive attitude, in a fast paced & change oriented environment.
Proficient with the LAS systems, NextGen to be able to complete all tasks related loan services processes, including boarding, payment processes, researching and resolving issues, etc.
Proficient with navigating in Premier and Director, to research and resolve internal and external customer inquiries, process monetary transactions, and ability to calculate finance charges.
Efficiency in Word and Excel, to be able to work with and create spreadsheets, understand formulas, and prepare reports.
Ability to maintain predictable and reliable attendance.
Ability to complete required training by assigned due date.
Minimum of a High School Diploma or equivalent required, with 2+ years or more of business-related courses preferred.
Minimum 4-6 years of experience with loan services processes required.

Responsibilities

Boarding of Loans (25%)
Ensures boarding is accurate, timely, and completed in accordance with existing checklists/procedures for all loan types including but not limited to more complex SBA, participations, guidance lines and swap loans.
Verifies loan codes to maintain data integrity for regulatory reporting.
Confirms loan entries are processed accurately.
Guarantees loan is fully executed, with exceptions approved prior to boarding.
Adds collateral and escrow fields to Navigator according to existing procedures.
Quality Control (20%)
Completes secondary review of loan files after boarding and to verify accuracy of input.
Verifies accuracy of loan documents, approvals and filings.
Collateral Processing (10%)
Perfects collateral and protects the Bank’s lien position by filing DOT’s, Mortgages and Titles in a timely manner.
Processes and files incoming collateral, ensuring collateral exceptions are removed from the exception list timely.
Handles UCC continuations to ensure lien position maintained.
Paid Notes Processing and Report Review (20%)
Processes paid notes timely and accurately.
Independently process daily monitoring reports including exception & non post items in accordance with procedures.
Lead bill payment processes from Loan Services DDA.
Assist Loan Services Manager with daily/monthly reconcilements and reports as assigned.
Customer Service (10%)
Provides a high level of customer service by providing prompt and accurate information.
Processes and researches incoming phone and email inquiries timely and accurately.
Escrow Processes (5%)
Performs accurate & timely completion of all escrow processes, including escrow analysis, disbursements, and setup.
Processes and reviews escrow monitoring reports.
Leadership (10%)
Exhibits leadership as an individual contributor by supporting the team and company through sharing of knowledge, leading by example, setting high standards for self and team, being accountable, demonstrating open communication, acknowledging and supporting other’s efforts, and providing feedback when appropriate.
Provides training to new employees.
Assists Loan Services Manager with special projects.
Performs other duties as required and assigned.