Loan Servicing Specialist

First Federal Savings Bank•Twin Falls, ID

About The Position

Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members! Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance. Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers . Essential Responsibilities The Loan Servicing Specialist will:

Requirements

High school diploma or equivalent, and
One year of experience in banking, finance, office or clerical support, or related role.
Reliable transportation to and from work.
Sitting or standing for extended periods of time and the ability to work and operate computer applications and equipment.
Able to perform essential responsibilities of the job with or without reasonable accommodation.

Nice To Haves

Two years of experience in banking or finance.

Responsibilities

Provide exceptional customer service to internal and external customers through phone calls, email, and loan desk tickets.
Be responsible for all aspects of loan maintenance, to include processing payments, payoffs, payment corrections, and wires.
Be responsible for the setup of all loan types in the bank’s core system and/or perform quality control of loan setup.
Review annual escrow analysis, track and pay property taxes and insurance (flood, private mortgage insurance, hazard), and set up and/or cancel escrow accounts.
Perform title tracking to ensure liens are added and/or released timely on titled collateral and real property.
Ensure timely and accurate credit reporting on applicable loan types.
Complete other duties as assigned.