Sr Lab System Support Engineer

Client: Client•Rahway, NJ

8h•$46

About The Position

Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Requirements

Good Knowledge and understanding on the GXP.
Good knowledge of Computer System Validation.
Good understanding of laboratory instruments and analytical techniques.
Familiarity with lab software systems.
Strong problem-solving and communication skills.
Ability to work in a regulated environment and follow SOPs.
Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.
Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
8+ years of experience in a laboratory or IT support role.
13.00 Years of Experience

Nice To Haves

Lab system life cycle management
Lab system vendor handling
Lab system business processes understanding in pharmaceutical regulatory environment

Responsibilities

Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
Ensure compliance with SDLC CSV GxP and regulatory standards
Handle system upgrades patching backup archival and audit readiness
Act as point of contact for vendors for installation support and issue resolution
Coordinate maintenance upgrades and ensure SLA and regulatory compliance
Manage vendor deliverables documentation and escalation handling
Understand lab workflows and align systems with business and regulatory requirements
Ensure compliance with GLP GMP GxP and data integrity standards
Collaborate with QA IT and lab teams to support audits and process improvements
Provide first-level hands & feet support for laboratory software systems and instrument integration platforms
Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization
Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions)
User Management Activities (E.g: User Creation, Modification & Deletions etc.)
Hardware related PC/Network – Coordination with Desktop support team
Vendor communications, coordination during the System Hardware failures & any other Maintenances
Backup of the Standalone and Benchtop systems on regular basis
Application Software upgrades on the standalone systems
Onboarding and off boarding Lab systems
Monthly patching coordination
Backup & Restoration for the Lab systems
Lac/es Configuration Update SOPs/ WIs
Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers)
Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures
Help maintain audit trails and support data archival processes
Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations
Ensure systems are validated and maintained according to SOPs and validation protocols
Work closely with lab analysts, QA, and IT teams to resolve system-related issues
Participate in cross-functional meetings to improve lab workflows and system performance
Support Audits Queries from the LAB IT side