Sr. Kronos Consultant
About The Position
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation. Provide production support activities through planned releases, break-fix resolution, and emergency situations. Be a configuration resource in one or more of the UKG applications, based on business requirements. Assist business, functional, and technical team members with problem resolution. Write functional specifications; works closely with technical resources to coordinate development and testing of system changes Maintain documentation in knowledge repository. Support several business processes of various complexities. Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options. Provide factual content to feasibility study for development projects and enhancements requests. Develop, write, and communicate business requirements for the implementation of business solutions. Procure technical assistance to help in problem resolution. Assist in the development of user test cases and validates test results during user acceptance testing. Assist in the development of user manuals and may assist in user training. Investigate, resolve, and escalate problems. Monitor and analyze metrics to ensure customer satisfaction. Promote an understanding of IT roles, processes, and activities to the business units. Support and participate in the formal reporting of project status. Mentor other team members.
Requirements
- Sr. Kronos Consultant experience
- Configuration resource in one or more of the UKG applications
- Ability to write functional specifications
- Ability to coordinate development and testing of system changes
- Ability to maintain documentation in knowledge repository
- Ability to support business processes of various complexities
- Ability to assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
- Ability to identify business priorities and advise on options
- Ability to provide factual content to feasibility study for development projects and enhancements requests
- Ability to develop, write, and communicate business requirements for the implementation of business solutions
- Ability to procure technical assistance to help in problem resolution
- Ability to assist in the development of user test cases and validate test results during user acceptance testing
- Ability to assist in the development of user manuals
- Ability to assist in user training
- Ability to investigate, resolve, and escalate problems
- Ability to monitor and analyze metrics to ensure customer satisfaction
- Ability to promote an understanding of IT roles, processes, and activities to the business units
- Ability to support and participate in the formal reporting of project status
- Ability to mentor other team members
Responsibilities
- Provide production support activities through planned releases, break-fix resolution, and emergency situations.
- Be a configuration resource in one or more of the UKG applications, based on business requirements.
- Assist business, functional, and technical team members with problem resolution.
- Write functional specifications; works closely with technical resources to coordinate development and testing of system changes.
- Maintain documentation in knowledge repository.
- Support several business processes of various complexities.
- Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options.
- Provide factual content to feasibility study for development projects and enhancements requests.
- Develop, write, and communicate business requirements for the implementation of business solutions.
- Procure technical assistance to help in problem resolution.
- Assist in the development of user test cases and validates test results during user acceptance testing.
- Assist in the development of user manuals and may assist in user training.
- Investigate, resolve, and escalate problems.
- Monitor and analyze metrics to ensure customer satisfaction.
- Promote an understanding of IT roles, processes, and activities to the business units.
- Support and participate in the formal reporting of project status.
- Mentor other team members.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
