Sr IT Supervisor
About The Position
As a Sr. IT Customer Support Supervisor at Honeywell Aerospace, you will play a key role in ensuring the smooth operation of our IT support services, with a primary focus on elevating the customer experience. You will be responsible for guiding, mentoring, and inspiring your team, driving them to exceed customer expectations and uphold our commitment to excellence. You will report directly to our Sr Director IT and you’ll work out of our Phoenix, AZ location on a Hybrid work schedule, following the initial 90 days of on-site work. In this role, you will be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top tier service, enhance customer satisfaction, and strengthen our relationships with internal clients. Your decisions and strategies will resonate across our global operations, ensuring that technology remains an enabler, not a hurdle. By joining us in this essential position, you will be at the forefront of advancing our commitment to customer centric support, excellence and setting new standards in the world of IT services. Your leadership will help shape a future where every interaction reflects Honeywell Aerospace’s unwavering dedication to customer success.
Requirements
- Leadership experience in IT support
- Mentoring and guiding teams
- Focus on customer experience and satisfaction
- Ability to strengthen relationships with internal clients
- Strategic decision-making skills
Responsibilities
- Guiding, mentoring, and inspiring your team
- Driving the team to exceed customer expectations
- Upholding commitment to excellence in IT support services
- Ensuring the customer experience in IT support is second to none
- Empowering a team of professionals to deliver top tier service
- Enhancing customer satisfaction
- Strengthening relationships with internal clients
- Ensuring technology remains an enabler, not a hurdle
- Advancing commitment to customer-centric support and excellence
- Setting new standards in the world of IT services
- Shaping a future where every interaction reflects Honeywell Aerospace’s unwavering dedication to customer success
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
