Sr. IT Organizational Change Management Specialist

Gilead Sciences, Inc.•Raleigh, NC

25d

About The Position

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. In IT Customer Success and Enablement (CSE), we drive internal customer success and technology enablement across Gilead to minimize disruption, enhance productivity and improve the employee experience. We bridge the gap between technology and people by raising awareness and fostering engagement with IT offerings, initiatives, platforms and services. We drive for excellence by measuring adoption and satisfaction and ensuring continuous improvement. We are seeking a subject matter expert to plan and implement organizational change management, communications and learning activities in support of the adoption and satisfaction with enterprise wide IT change initiatives and technology offerings. This role focuses on the impact of change on end users, including changes to business processes, systems and technology. Collaborates with IT and business stakeholders, people leader and peers on the development and implementation of plans that drive business value and expected outcomes. Follows department standard operating procedures (SOPs) and guidelines to ensure quality and on time delivery. We are considering candidates for either the Cork Ireland or Raleigh, North Carolina locations.

Requirements

For EU-Cork, IR candidates: Bachelor's degree and relevant years of organizational change management, project management and communications experience in a technology function.
For US-Raleigh, NC candidates: Bachelor's degree and extensive experience in organizational change management, project management and communications experience in a technology function.

Nice To Haves

Knowledge of how change and change processes impact an organization, as well as external client environments.
Experience and knowledge of change management principles and methodologies, especially change management tools such as ADKAR and Prosci certification is preferred.
Exceptional communication skills - both written and verbal.
Ability to work effectively at all levels in an organization.
Strong analytical and decision making abilities.
Must be a team player and able to work with and through others.
Proficiency with M365 Suite including Copilot and other AI tools.

Responsibilities

Supports change management strategies and work plans for multiple internal technology projects and product offerings in IT as required.
Promotes the organizational change management discipline and work plans for project initiatives. Supports the application of related processes and procedures to implement Organizational Change Management strategies, as well as implementation of various related tactics (readiness assessments, targeted surveys, early adopters program, targeted communications), to ensure a structured methodology and approach for completion of plans/deliverables.
Creates Communications strategy, plan and timeline. Collaborates with leader, peers and IT point of contact to ensure messages align with strategic intent for the initiative or product offering. Writes, reviews, and delivers communications outlined in the IT CSE plan.
Identifies potential risks and anticipated points of resistance, and works with leaders, peers and/or stakeholders to develop specific plans to mitigate or address the concerns.
Supports the development of a set of actionable and targeted change management plans - including communication, sponsor roadmap, management coaching plan, learning plan, listening and measurement and any other areas as required.
Maintains systems to track adoption, utilization, and proficiency of changes. Contributes to ongoing improvements to tracking systems and tools.
Creates, recommends, and encourages and enables reinforcement mechanisms and celebrations of success.
Responsible for other duties as assigned to support the IT CSE team's deliverables.

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