Role Description - Provide input and manage to an OCM strategy and plan that includes the States recommended approaches for business process improvement, business readiness, communication, and training activities. - Partner with sponsors to prepare, manage and reinforce organizational change management practices. - Ensure that leading practice OCM standards are recommended and implemented. - Proactively manage communication planning, development, distribution, and feedback mechanisms with specific agencies for implementations. - Serve as liaison with different project teams and business units for the development and distribution of key messages. - Monitor and review OCM assessments and readiness surveys and results. - Coach business leaders in the development of resistance management plans. - Assist the business with mapping new processes and identifying impacts. - Identify skills gaps and develop action plans. - Track agency readiness and adoption metrics. Provide recommendations for improvements.