Sr. IT Operations Specialist

PitchBook Data•Seattle, WA

1d•$92,000 - $115,000•Onsite

About The Position

The PitchBook IT Team provides our end-users with top-notch customer service and efficiency. Our team is highly collaborative in supporting our worldwide users in person, as well as remotely. We share a passion for technology and happily share our expertise among ourselves and our customers. The Sr. Desktop Support Engineer is responsible for day-to-day support of our laptops, desktops, printers, servers, network infrastructure, and all other technical hardware across multiple offices. This role supports other IT Technicians in their duties and helps to train them. The individual in this role has comprehensive knowledge and experience with most of our systems, software, and hardware. They can translate that knowledge and experience to solve higher level problems that arise. The individual in this role should be comfortable collaborating and communicating with other teams to solve problems. They will lead projects from start to finish and should feel comfortable doing so.

Requirements

Bachelor’s degree or equivalent experience required
5+ years of previous experience in an IT Helpdesk environment.
Experience leading all aspects of projects from start to finish
Excellent and concise written and verbal communication skills
Advanced documentation abilities and strong technical writing skills supporting seamless knowledge management
Advanced expertise in Windows administration, Networking, software, and hardware
Ability to work with vendors and escalate issues to their top tier
Ability to pick up and adapt to using new systems and use them with ease
Ability to lift and move objects up to 50 pounds (printers/monitors)
Proficiency with the Microsoft O365 with the ability to pick up new systems and software easily
Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Responsibilities

Work with other Sr. leaders to create department standards and processes
Responsible for global hardware procurement, maintaining hardware vendor relationships
Configure our IdP platform by implementing and troubleshooting SCIM provisioning and Okta sign on policies
Coordinate with other teams and lead projects such as migrations, onboarding new applications, and ensure security concerns are addressed
Ensure other team members’ compliance with security protocols and policies when handling user accounts, access permissions, data, and other areas of the business
Perform root cause analysis for recurring issues and implement long-term solutions to prevent future incidents
Administer access, permissions, and privileges for on-site resources and cloud services
Investigate, understand, and resolve problems with local and remote infrastructure
Analyze and improve IT infrastructure (Create and update Intune/Jamf policies, servers, processes, systems, scripts, etc.)
Diagnose and troubleshoot complex hardware and software problems related to computer hardware, software, operating systems, networks, SaaS applications, and servers
Coordinate with different teams to identify and solve problems
Act as the primary point of contact for escalated desktop support issues
Train and coach teammates on processes, support issues, systems, etc.
Maintain the support team’s documentation ensuring content is up to date, accurate, and all encompassing.
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested