Sr Internal Communications Specialist

Southwest Airlines • Dallas, TX

1d • $77,200 - $85,800 • Onsite

About The Position

The Sr Internal Communications Specialist provides communication counsel and translates business priorities into clear, engaging messages for Southwest Airlines Employees. The role collaborates with Teams and stakeholders to determine appropriate messages, tone, and channels, and coordinates the work needed to execute communication plans. It shapes stories, supports consistency across internal, external, and social channels, and considers the effects of communications on different audiences to strengthen engagement and help prevent information overload and change fatigue.

The position is based at Southwest Airlines’ Dallas, Texas Headquarters and is required to be performed there during business hours. The role may require travel and work outside standard 8 a.m.–5 p.m. hours as needed. Candidates must be U.S. citizens or currently authorized to work in the United States; work authorization sponsorship is unavailable.

Requirements

• High School Diploma or GED.
• Intermediate-level experience and broad working knowledge contributing to complex communications efforts, either within a business organization or through a strong partnership with the business.
• Experience working on cross-functional project teams to provide communications insight and support.
• Experience providing communications counsel to clients and creating communication plans and messages.
• Knowledge of communication and delivery methods, including written, oral, and visual media.
• Knowledge of English language structure and content, including word meaning and spelling, composition, and grammar.
• Skill in using logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
• Skill in listening attentively, understanding others’ points, asking relevant questions, and applying information to communication strategy and messaging.
• Ability to understand and communicate ideas in writing and speech.
• Ability to handle complex tasks and make independent decisions.
• Ability to synthesize information into general rules or conclusions and identify relationships among seemingly unrelated events.
• Ability to quickly make sense of, combine, and organize information into meaningful patterns.
• Ability to maintain a well-groomed appearance in accordance with Company standards.
• Must be a U.S. citizen or authorized to work in the United States; no current or future work authorization sponsorship is available.
• Must be at least 18 years of age and comply with Company attendance standards.
• Must be willing to travel for work as needed and work outside 8 a.m.–5 p.m. hours as business needs require.
• Must meet confidentiality expectations for confidential, proprietary, and sensitive Company information.

Responsibilities

• Provide communications counsel to colleagues by determining appropriate tone, messages, and channels that align with Company objectives.
• Execute defined message and channel strategies autonomously, gathering input, coordinating approvals, and partnering with departments or outside partners as needed.
• Advise the business while considering a broad set of stakeholders.
• Partner with the Team to execute communication strategies that deepen engagement with multiple stakeholders.
• Contribute to SWALife and other Companywide, external, and departmental channels as needed.
• Ensure consistency among internal, external, and social messaging.
• Establish liaison relationships with other Southwest departments to support communication of departmental initiatives.
• Shape the Southwest story for maximum engagement and raise concerns about information overload or change fatigue.
• Own and deliver defined elements of communication strategies and projects under the guidance of the direct Leader.
• Execute Team-set communications strategies across multiple topics or work groups.
• Work with the direct Leader to frame solutions to emerging issues and define and execute appropriate communication strategies.
• Develop a broad set of communications tactics independently, with input or guidance from the direct Leader.
• Identify opportunities to optimize the Team’s ways of working and influence outcomes within a well-defined scope.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual Profit Sharing contribution to the Southwest Retirement Savings Plan, subject to Company discretion and plan terms.
• Competitive health insurance for the Employee and eligible dependents, including pets, with coverage options available from the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED