Sr Internal Communications Consultant

Southwest Airlines•Dallas, TX

6d•Onsite

About The Position

What if your strategic communication expertise could shape how Southwest Airlines drives decisions and delivers impactful messages? The Senior Internal Communications Consultant supports Executives and Senior Leaders by designing communication strategies that guide both internal and external audiences with clarity and purpose. They’ll serve as a trusted advisor, combining big‑picture vision with strong execution while anticipating challenges and developing actionable communication solutions. Through thoughtful strategy and collaboration, the Senior Internal Communications Consultant is excited to help advance Southwest’s goals and strengthen alignment across the organization. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

Requirements

Knowledge of communication strategies, tactics, tools, and their execution across diverse audiences
Skilled in written and verbal communication, including production of Executive-level materials
Skilled at analyzing complex information, identifying challenges, and recommending clear, actionable solutions
Skilled in public speaking and presentation, including comfort in front of Executive audiences and media
Ability to anticipate challenges, adapt quickly, and lead through ambiguity and crises
Ability to influence and advise senior stakeholders with confidence and diplomacy
Ability to connect communication to business outcomes utilizing strong business acumen
Ability to mentor, provide thought leadership, and contribute to team development
Required: High School Diploma or GED
Expert-level experience, expansive and far-reaching knowledge in: Communications strategy, executive messaging, public relations, and crisis communication
Leading cross-functional, enterprise-level communication projects
Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel periodically as needed
Must be willing to work outside of 8-5 hours as needed depending on the needs of the business
Must meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information

Nice To Haves

Experience in Workday, Salesforce Marketing Cloud, Sprinklr, and Microsoft Suite

Responsibilities

Serve as a strategic advisor to Executives, Senior Leaders, and stakeholders by providing expert communication counsel on critical business issues, enterprise initiatives, and reputational opportunities or risks, including anticipating and identifying communication needs before they arise and building proactive strategies to address
Develop, lead, and execute comprehensive communication strategies and plans that align with Company objectives, determining tone, message, and channel for internal audiences
Strategically assess when external or social implications require involvement from other Teams, and partner with External and Social Communications Teams as needed to shape and deliver aligned communications.
Anticipate and surface communication challenges, analyze metrics and Employee sentiment, and deliver actionable, data-driven insights and recommendations that strengthen impact, expand reach, and align communications with business priorities
Support Senior Leader communication platforms, including key messages, speechwriting, engagement prep, and proactive storytelling
Lead internal communication strategy during times of crisis, providing rapid, high-quality guidance to protect reputation and ensure transparency with Employees
Partner across functions to drive integrated communication strategies that ensure consistent, effective storytelling across internal, external, and digital channels
Mentor junior Team Members and contribute to thought leadership, methodologies, and best practices on communication and engagement trends
Build strong, trust-based relationships with internal and external partners, influencing without direct authority to achieve aligned outcomes
Develop and deliver compelling reports and executive-level presentations that synthesize complex information into clear narratives, telling the story behind the data and shaping recommendations that influence senior decision makers
Monitor industry, media, and communication trends to adapt strategies and maintain Southwest’s leadership in innovative communication
May perform other job duties as directed by Employee’s Leaders

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

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