Sr. Integration Success Engineer

Alkami Technology•Bentonville, AR

27d•$96,000 - $120,000•Remote

About The Position

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! Alkami's Sr. Integration Success Engineer is a post-sale, lifecycle-focused technical role that sits at the intersection of software engineering, technical support & consulting, and customer enablement. You'll be the primary technical partner for financial institutions (FIs) and their development teams and system integrators as they build, test, and launch custom integrations using the Alkami SDK and platform APIs. You will serve as the first line of defense for all inbound SDK tickets from financial institutions, system integrators, and vendors- triaging each engagement to determine whether it can be resolved through a standard ticket interaction or requires scoping and execution as a formal project. You are the person who prevents problems before they reach production- guiding integration architecture, providing hands-on troubleshooting, and providing break/fix support.

Requirements

Solid understanding of REST API design and usage, including authentication patterns, request/response structures, pagination, and error handling
Working knowledge of at least one programming language commonly used for API and SDK integration (e.g., JavaScript/TypeScript, Python, Java, or C#). You don't need to be a software engineer, but you need to be fluent enough to read and reason about customer code
Familiarity with developer tooling such as Postman, API documentation, log analysis, and debugging workflows
Experience with or strong understanding of the software development lifecycle and integration testing practices
Ability to analyze and interpret JSON payloads, API logs, and error traces to isolate the source of integration issues
Demonstrated ability to manage multiple concurrent technical engagements with structure and accountability by scoping work, setting expectations, and tracking to completion
Strong written and verbal communication skills with the ability to translate technical detail for both developer audiences and non-technical FI stakeholders
Comfortable navigating ambiguity in early-stage integrations where requirements evolve and scope needs active management
4–6 years of experience with a demonstrated track record of independently owning complex integration engagements end-to-end; ability to mentor peers and contribute to program-level improvements (e.g., playbook development, triaging models, engagement scoping standards)

Nice To Haves

Experience working with or alongside system integrators or third-party vendors is a strong plus
Developer Support or Developer Experience Engineers at API-first platforms
Technical Architects with hands-on API/SDK experience
Solutions Engineers or Implementation Engineers who prefer deep post-sale lifecycle ownership over a pre-sales motion
Application Support Engineers looking to specialize in integration and development workflows
Experience in fintech, digital banking, or financial services is a plus but not required.

Responsibilities

Integration Lifecycle Ownership - Partner with FI development teams and system integrators from discovery through go-live, providing architectural guidance, technical oversight, and active troubleshooting at each phase
Validate integration approaches and use cases during discovery to ensure alignment with the Alkami platform capabilities before development begins
Support customer and integrator developers during the build phase with guidance on SDK usage, API behavior, endpoint design, and error handling
Provide testing and validation support prior to production, confirming expected platform behavior and surfacing edge cases before launch
Technical Advisory Support - Handle inbound SDK and integration questions for functionality and guidance that does not require hands-on engagement- SDK capability clarification, endpoint usage, API response interpretation, and short consultations
Triage and scope inbound tickets to determine whether they fall within advisory support or require a full project proposal
Contracted Integration Engagements - Transition advisory tickets into scoped project proposals when customer needs evolve into hands-on architectural design assistance, extensive troubleshooting, repeated debugging sessions, code or workflow reviews, or active participation in build and test phases
Track all contracted engagement hours to ensure proper recording of customer entitlements and utilization, enabling accurate forecasting of SDK support demand.
Cross-Functional Escalation & Feedback - Coordinate technical escalations to Engineering when integration issues reveal platform bugs or SDK gaps, providing structured reproduction steps and context
Serve as a consistent feedback channel from the field into Product and Engineering to surface integration friction points, undocumented behaviors, and gaps in SDK capabilities