Sr. Instructional Designer

Samsara • Atlanta, GA

8h • Remote

About The Position

About the role: Do you want to join a dynamic and creative team? Do you love to help people to learn new tools and systems? Samsara’s Customer & Partner Education is looking for a creative Instructional Designer. You’ll be part of an energetic team that will play a key role in Samsara’s growth and our customers’ long-term success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries, innovating in AI-driven instructional development, contributing new ways for us to scale our process and our reach, and being a thought leader across Samsara. Learn more below! This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will:

Requirements

• Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
• Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)
• Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives
• Collaboration skills and teamwork
• Attention to design aesthetics and visual detail.
• Knowledge of legacy and emerging content development tools such as: Articulate, Camtasia, Miro, Figma, Adobe Suite, Zoom, Clueso, Parta.io , etc.
• 3-5+ years learning design or instructional design experience in a software/Saas setting

Nice To Haves

• Certification build experience
• Knowledge of Spanish is a plus

Responsibilities

• Work with partners across the company to define training requirements, learning goals and user needs for both customers and partners
• Craft and build learning & credentialing experiences in different formats (online learning, audio, video, live training materials, etc.), working within the constraints of different templates and business requirements
• Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively
• Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
• Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness
• Become an expert in our customers’ & partners’ needs, keep up with changes in product & process, and maintain content at frequent intervals
• Design and write engaging and effective assessments (self-assessments, credentials, certification questions)
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and events
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees