Sr. Inside Sales Representative

Integrated Power Services•Birmingham, AL

10d

About The Position

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition. Responsibilities & Expectations: IPS is seeking a skilled and experienced Senior Inside Sales Representative to support Distribution and Break Sales operations. In this role, you will serve as a key partner to the customers and Field Service teams, ensuring responsive customer support, accurate order execution, and strong supplier coordination. This position requires a high level of technical understanding, problem-solving ability, and ownership over the full sales support process.

Requirements

Highschool diploma or equivalent required
5+ years of experience in inside sales, distribution, industrial sales support or technical customer service required
Experience supporting field service or time sensitive parts environment strongly preferred
Background in rotating equipment, industrial components or electrical systems preferred

Nice To Haves

Associate’s or Bachelor’s degree in Business, Supply Chain, Engineering Technology, or related field preferred.

Responsibilities

Own and manage all Distribution and Break Sales inquiries from intake through order fulfillment
Provide timely and cost-effective customer service in support of IPS outside sales, field service teams, and OEM partners
Process complex customer inquiries, including part identification, application support, and solution recommendations
Prepare and deliver detailed quotations for motors, components, and related products
Enter and manage customer orders, ensuring accuracy in pricing, lead times, and specifications
Coordinate procurement and selection of motors and components from suppliers
Support urgent and break-fix situations by prioritizing critical orders for field service and customers
Serve as a technical resource for customers and field service personnel, resolving inquiries with support from engineering and OEM partners as needed
Assist field service teams with parts identification, availability checks, and expedited sourcing
Support customer issue resolution, including shipment discrepancies, returns, and warranty-related concerns
Provide order tracking, shipment updates, and status communication to customers and internal stakeholders
Build and maintain strong relationships with external suppliers and distributors
Negotiate lead times and availability to meet customer and service demands
Assist with inventory management and stocking strategies to support both distribution and service needs
Monitor supplier performance and support resolution of supply or quality issues
Maintain detailed documentation and notes within order files and ERP systems
Interpret and ensure compliance with IPS operating policies and procedures
Utilize Continuous Improvement tools and processes to improve efficiency and service delivery
Support processing of orders, credits, and related sales documentation
Identify opportunities to streamline processes and improve customer response times