Sr. Inside Sales Representative (GES Central)
About The Position
The Sr. Inside Sales Representative (Sr. ISR) role resides within the Sales Operations Inside Sales team and directly interacts with the WWT Account Management teams, authorized supply partners, end-user customers as well as other internal WWT Operational support teams. The primary focus is to be a direct point of contact responsible for providing day to day support for all quoting and order management activities within assigned accounts. This role requires an expert knowledge of key internal systems and processes, in-depth knowledge of our go-to-market strategy as well as partner facing applications and promotions that allow us to competitively source products and services. The Sr. ISR possesses the necessary subject matter expertise to engage in proactive customer and partner conversations regarding WWT's capabilities and IT offerings. In addition, the Sr. Inside Sales Representative will be expected to take a proactive lead in building and maintaining a high performance culture with all supporting teams, partners and customers resulting in the achievement of all financial targets. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.
Requirements
- Bachelor’s Degree in Arts/Sciences (BA/BS) Business, Finance, or Related Field required
- A minimum of 4 years of sales and or sales support experience in the information technology industry
- Ability to build and maintain strong relationships both inside and outside the organization.
- Adaptable and flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations.
- Excellent communication skills.
- Strong organizational skills.
- Capability to multi-task and respond to change.
- Perform duties with accuracy and with strong degree of urgency.
- Ability to prioritize and perform work in a timely manner.
- Team Player.
- A passion for learning and continued education.
- Must understand and be able to articulate the WWT leadership initiatives.
- Ability to work independently and/or on a team with minimal supervision.
- Ability to manage multiple tasks simultaneously.
- Must be the subject matter expert concerning daily processes and procedures.
- Knowledge of program and contract specific budget and sales cycles.
- Proficient PC Skills (Microsoft Office Suite).
- Ability to effectively utilize WWT internal systems, tools and processes.
- Demonstrated leadership, communication and problem solving skills.
- Ability to travel as required meeting team and departmental goals
Responsibilities
- Establishes yourself as the primary point of contact within assigned accounts for all quoting and order management activities
- Owns authority to define pricing on quotes for assigned accounts
- Responds accurately to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
- Builds and maintains a strong working knowledge of assigned accounts
- Builds and maintains a strong working knowledge of strategic OEM products and services
- Mentors and trains new hires into the department on processes and monitor and measure performance through Key Performance Indicators
- Utilizes in-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
- Possesses in-depth knowledge of WWT’s Go-To-Market Strategy and solution offerings
- Participates in weekly ATC Strategy Meetings / Call (ATSM)
- Participates in all key account planning sessions as well as key customer and partner briefings
- Validates that teams are accurately utilizing Direct and Indirect sources of supply
- Provides approval authority in leveraging product promotions and rebate incentives
- Spearheads training on the partner registration process
- Recognizes and takes necessary action to upsell and or attach services to an existing opportunity
- Provide detailed quote and order management reports to key stakeholders
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
