Sr. Incident Response Analyst

Docusign • San Francisco, CA

3d • Hybrid

About The Position

We are looking for highly motivated and skilled CSIRT Investigators to join our dynamic security team in the United States. You will be at the forefront of identifying and investigating security incidents, and contributing to the continuous improvement of our incident response capabilities. This role requires a strong technical background, participation in on-call rotations, excellent analytical skills, and a proactive approach to cybersecurity. This position is an individual contributor role reporting to the Sr. Manager of CSIRT.

Requirements

• Basic 8+ years of hands-on experience in cybersecurity, with a focus on Security Operations (SOC) and/or Incident Response
• The individual must be a U.S. Citizen, U.S. National or U.S. Person
• Experience leading or coordinating responses to critical cybersecurity incidents, with a strong understanding of crisis management
• Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation
• Experience with EDR solutions and their role in incident investigation
• Experience with digital forensics principles and techniques and enterprise forensic solutions
• Experience with scripting languages (e.g., Python, PowerShell, Bash) for automation and data analysis
• Strong analytical and problem-solving skills, with a keen eye for detail
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly
• Ability to work effectively as part of a team and independently under pressure

Nice To Haves

• Preferred Bachelor's degree in Computer Science, Information Security, or a related field or equivalent work experience
• Industry certifications such as CompTIA Security+, CySA+, GCIH, GCFA, or CEH
• Exposure to cloud security concepts (AWS, Azure, GCP)

Responsibilities

• Perform initial triage and in-depth analysis of security alerts generated from our SIEM and other security monitoring tools
• Correlate events from various log sources to identify potential security incidents
• Determine the scope, severity, and potential impact of detected threats
• Conduct technical investigations and Incident Command into confirmed cybersecurity incidents
• Utilize digital forensics techniques on data and endpoints to gather evidence and understand incident timelines and methods
• Support incident containment, eradication, and recovery efforts
• Document incident findings, actions taken, and lessons learned
• Assist in the development and refinement of threat detection rules to improve visibility
• Participate in proactive threat hunting activities to uncover hidden threats within the enterprise environment
• Stay informed about the latest threat intelligence and emerging attack techniques
• Work with SIEM and SOAR platforms to optimize alert processing and incident workflows
• Contribute to the creation and refinement of automated solutions for efficient incident response and reporting
• Identify opportunities for automation to streamline security operations
• Collaborate effectively with other security teams, IT, and business units during incident response
• Contribute to post-incident reports and analysis

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree