Sr. Implementation Manager

AXS•New Orleans, LA

3d•Hybrid

About The Position

WRSTBND is a leading partner for seamless event technology, bridging operational aspects of events with an event technology ecosystem. The Sr. Implementation Manager will guide clients through technical onboarding to ensure successful launch and operation of events using the WRSTBND platform. This role involves translating event requirements into platform configurations, coordinating third-party integrations, leading testing, and training client teams. The goal is to reduce implementation risk, improve client experience, and contribute to successful event delivery and strong client relationships.

Requirements

BA/BS Degree (4-year) (Advanced Degree Preferred) related field
4-6 years Experience with event technology, ticketing, access control, credentialing, or live-event operations.
Experience configuring and troubleshooting integrations across multiple technology platforms.
Experience using tools such as Postman or similar API testing tools.
Experience creating test plans, acceptance criteria, training programs, or technical documentation
Experience leading software implementations, integrations, onboarding, training, or technical deployments.
Experience working directly with clients in a technical environment.
Strong technical aptitude and ability to quickly learn complex software platforms.
Knowledge of software implementation, system integration, client onboarding, training, and technical deployment practices.
Ability to work directly with clients and external technology providers in a technical environment.
Strong troubleshooting and problem-solving skills, including the ability to translate operational requirements into technical configurations and test scenarios.
Strong written communication, documentation, organizational, and project-management skills.
Ability to manage multiple implementations while meeting fixed timelines and maintaining a high standard of execution.
Ability to identify when client requests conflict with established best practices and confidently recommend effective alternatives.
Ability to lead client training and clearly communicate technical workflows to a variety of users.

Responsibilities

Lead technical onboarding for new clients and events from requirements gathering through launch readiness.
Document workflows, ticketing configurations, access requirements, user roles, third-party systems, dependencies, ownership, timelines, and operational considerations.
Translate client requirements into appropriate WRSTBND platform configurations; guide clients toward best practices and identify technical risks or unusual requirements.
Configure, review, test, and validate events, including ticket types, credentials, access rules, devices, permissions, integrations, and event-specific settings.
Build and execute end-to-end and user-acceptance testing plans.
Own onboarding and implementation of supported third-party integrations; gather prerequisites, configure external platforms, validate data flows, mappings, permissions, authentication, and expected behavior, and troubleshoot issues.
Lead client training for administrators, managers, operators, and other users; teach critical platform and integrated workflows, develop implementation-specific guides and reference materials, and confirm client readiness.
Serve as a technical point of contact throughout implementation; coordinate clients, WRSTBND teams, and third-party providers and clearly communicate capabilities, configuration decisions, dependencies, limitations, risks, testing results, and implementation details.
Partner closely with Business Development, Operations, and Engineering; escalate complex or net-new integration requirements to Engineering and surface recurring configuration, integration, training, and operational issues.
Improve implementation scalability by developing and maintaining onboarding documentation, configuration standards, integration guides, testing procedures, training materials, templates, checklists, standardized processes, and reusable best practices.