About The Position
As a WorkForce Suite, Sr. Implementation Consultant, you will work to deliver our WorkForce Suite (Time, Absence, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client. You will spend your day working with project teams to ensure our suite of products is developed to comply with clients’ needs and are delivered successfully by configuring the software. A Senior (Technical) Implementation Consultant performs configuration, mapping, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone, and in writing, your communication style is clear and easy for our clients to understand. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Requirements
- Post-secondary education or related business experience.
- IT certification or technical background.
- 4-6 years experience in WorkForce Management software implementations.
- Minimum 3-5 years experience with programming language, preferably JavaScript and/or SQL.
- Experience implementing or training on a packaged software system or highly complex internally developed application.
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
- Ability to work on multiple time-sensitive projects and follow-up items simultaneously.
- Familiarity with report writers, such as Crystal Reports, Cognos, Actuate, etc.
- Ability to travel up to 5-10%.
- Proficiency in French (spoken and written) is required for this position.
- Proficiency in English (speaking, reading, writing) is required.
Nice To Haves
- Strong comprehension of Workforce Software implementation principles and lifecycles.
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
- Ability to work on a dynamic, client-focused team and establish excellent working relationships.
- Familiarity with or background in time and labour management.
- Experience providing application support for complex software systems.
Responsibilities
- Configuration of the WorkForce Suite (Time, Absence, Scheduling, Integrations, etc.) according to the client’s business requirements using various tools including scripting and logic.
- Lead and participate in business requirements gathering and refinement with the client through meetings and client workshops. This includes creating and maintaining the business requirement documents (BRD), noticeable use cases and process diagrams.
- Comprehension of the WorkForce Suite Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting and implementation)
- Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing the WorkForce Suite solution.
- Understand the project scope and implementation approach while identifying and escalating out of scope requirements to key stakeholders
- Guide complex issues including administrative and configuration challenges
- Communicate roadblocks and seek out guidance in a timely manner
- Create complex formulas that leverage mathematical and/or programming skills
- Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
- Create exceptional onboarding experience for each product or service implementation. Help clients develop the skills and confidence to use our products with ease through expertise and relationship-building.
- Manage multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
Benefits
- Focus on your mental health and well-being.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Ongoing training and development opportunities and a tuition reimbursement program.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
