Sr. HR Specialist, Accommodations and Leave Management

Comcast

6d•$52,357 - $122,712

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for contributing to the mission and vision of the Company by serving as an elevated point-of-contact within Human Resources Service Delivery and for external business partners. Provides a high degree of consultative support and subject matter expertise to assist with the support of specialized workstreams and overall team operations. Responsible for ensuring appropriate resolution of escalated issues and timely communication to the customer, client, or business partner consistent with Service Level Agreements (SLAs). Has in-depth experience, knowledge, and skills in one’s own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Possesses in-depth knowledge of FMLA (Family and Medical Leave Act), Short- & Long-Term Disability, and ADAAA (Americans with Disabilities Act Amendments Act). Responsible for cultivating and maintaining a collaborative relationship with HR Business Partners, Compliance, Sedgwick, and other key stakeholders to support the day-to-day activities of Comcast’s Disability/Leave of Absence administration. Actively identifies opportunities to enhance workflows and improve process efficiency. Operates with moderate guidance within their area of expertise. This position requires the ability to articulate sensitive leave-related information clearly and professionally across multiple communication channels–including phone, written correspondence, and meetings–with individuals at various levels of the organization. It also requires the ability to effectively manage a high-volume caseload in a fast-paced environment, ensuring all interactions and processes are handled in alignment with established Service Level Agreements (SLAs). Operates with moderate guidance and requires initiative, discretion, and strong customer service orientation.

Requirements

Skills Collaboration
Communication
Critical Thinking
Human Resources (HR)
Leave of Absence Administration
Process Improvements
Time Management
5-7 Years Relevant Work Experience

Responsibilities

Ensures compliance with federal, state, and company regulations and policies related to employees’ absences, including but not limited to Americans with Disabilities Act (ADA), Family and Medical Leave (FMLA), and Pregnancy Disability Act (PDA).
Drafts and manages a variety of leave-related legal correspondence, ensuring full compliance with applicable legislation and alignment with internal policy frameworks. Maintains accuracy, consistency, and sensitivity in all communications to support both organizational requirements and employee needs.
Manages all leave assignments, escalations, and queries in the case management system.
Responsible for projects and ongoing initiatives that support disability/leave processes, systems, and processes to address our clients' business needs.
Coordinate, track, and manage leave accommodations under the Americans with Disabilities Act Amendments Act (ADA).
Demonstrates objective critical thinking and eagerness to identify the root cause of favorable and unfavorable trends and provides meaningful solutions.
Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions, and policy changes, including but not limited to: HR Service Delivery, Centers of Excellence, Vendors, and local Business Partners.
Acts as a designated point of contact for partnerships with external COEs.
Consistent exercise of independent judgment and discretion in matters of significance.
Stays up to date on benefits laws and regulations, such as FMLA and ADAAA, as well as our Short- & Long-Term Disability programs.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.