Sr Helpdesk Agent - Remote

NTT DATA Services•Oklahoma City, OK

1d•$18 - $19•Remote

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr Helpdesk Agent - Remote to join our team in Oklahoma City, Oklahoma (US-OK), United States (US). Must Live in Continental United States.

Requirements

1+ years of experience in a technical (Level 1) support role
Call center experience
IT Proficiency
Experience with end user support
Knowledge of Windows operating system
Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
History of excellent attendance and customer service skills
Must Live in Continental United States
Provide own high speed internet access with speeds at or above 50 Mbps.
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.
Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
The workspace must be a permanent, unencumbered location used daily for work.
Employees must work with minimal distractions that do not interfere with business operations or service delivery.
Ideally, the workspace is isolated from other household members and used exclusively for job duties.
Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
Employees must work from the same location consistently unless prior approval is obtained.

Responsibilities

Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
Answers the help desk line and responds to users’ requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
End user support-Service Now-Ticket Creation
End user support-Application Support-ITSM-Incident, Request and Change