Sr. Help Desk Analyst| Grand Rapids, MI or Remote
About The Position
US Signal is seeking a Sr. Help Desk Analyst who combines strong technical troubleshooting skills with genuine care for the people they support. This role serves as the go-to resource for Help Desk Analysts and is responsible for keeping employees productive by supporting their computers, mobile devices, and peripherals. The analyst will also partner with System Administrators on Active Directory, Microsoft Exchange, Veeam Backup and Replication, and other enterprise systems. The ideal candidate enjoys solving problems, helping people, and being part of a team that takes IT seriously without taking itself too seriously.
Requirements
- 4+ Years Experience desktop configuration and support of MS applications, including Windows, Office, Outlook, anti-virus software, PC backup software, and other vendor supplied applications and tools.
- Experience with desktop imaging, inventory, and reporting tools.
- Experience supporting, file servers, and printers in a Microsoft Active Director infrastructure.
- Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)
- Problem Solving
- Strategic Thinking
- Customer Focus
- Service Orientation
- Integrity
- Communication
- Trustworthiness
- Associates Degree or 2+ Years Professional Experience Information Security or Computer Science
Responsibilities
- Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts
- Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange
- Configure and deploy laptops (PC and Mac) for new hires, manage our cell phone plans and devices, and guide new employees through our core IT systems
- Collaborate with System Administrators to escalate technical issues and support enterprise applications
- Manage inventory, including receiving shipments and keeping our asset tracking system current
Benefits
- Generous paid time off policy, including vacation, and 10 paid holidays
- Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
- 401(k) retirement plan with a generous contribution
- Group Term Life Insurance covered 100% by employer
- Wellness incentive to promote overall employee well-being
- Paid volunteer time
- Business casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
