Sr Fraud Analyst II - Fraud Investigations, Fraud Referral

Bank of America•Jacksonville, FL

1d•Onsite

About The Position

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. This role is responsible for reviewing enterprise risk referrals and complex products for fraud mitigation and regulatory reporting compliance. This requires assessing the level of risk and making decisions which document fraud activity. This is accomplished by conducting case reviews, which include preparing, researching and/or analyzing the case and relationship activity to assess levels of risk and fraud. Appropriate action will then be taken based on activity characteristics or greater complexity. This role performs back office functions related to research and documentation of fraudulent activity.

Requirements

Fraud Experience - 1 year minimum
Prior experience analyzing and applying regulatory requirement to compliance practices
Excellent verbal and written communications skills sufficient to interact effectively with all levels of management and staff
Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment, while working cohesively in a team setting
Strong attention to details with commitment to accuracy and quality while meeting production and quality goals
Strong knowledge in Microsoft Office (Excel, Outlook, Word)
Strong organizational and time management skills
Analytical Thinking
Client Experience Branding
Customer and Client Focus
Due Diligence
Research
Attention to Detail
Data Collection and Entry
Policies, Procedures, and Guidelines
Referral Management
Written Communications
Adaptability
Business Intelligence
Investigation Management
Issue Management
Relationship Building

Nice To Haves

Current Client Protection Experience (Claims, Fraud Detection, etc..)
2 years or more in a role identifying fraud
Cross enterprise product/channel knowledge
Critical / innovative thinker, to support management deliverables designed to set strategy and determine areas of opportunity within policy and procedures

Responsibilities

Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Records data captured during client interactions accurately
Preparing, researching and/or analyzing the case and relationship activity to assess levels of risk and fraud
Taking appropriate action based on activity characteristics or greater complexity
Performs back office functions related to research and documentation of fraudulent activity