Sr. Forward Deployed Engineer

Deep Sync•Kirkland, WA

12d•Onsite

About The Position

Deep Sync is the industry leader in deterministic identity and AI-powered data solutions. Leveraging our 35-year foundation of compiling direct mail-grade datasets, Deep Sync develops data-first technologies that power marketing, measurement, AI, and business intelligence for agencies and brands with our fully deterministic identity graph, privacy-first audiences, comprehensive data solutions, and integrations with leading platforms and cloud providers. Position Overview The Sr. Forward Deployed Engineer will serve as a key technical and strategic leader within Deep Sync’s Client Services and Go-To-Market organization. This individual will lead technical solution planning and execution across enterprise customer engagements while acting as a trusted advisor to clients, prospects, and strategic technology partners. This role blends hands-on scoping technical execution, customer engagement, and solution architecture. The ideal candidate combines deep expertise across data ecosystems, identity resolution, data collaboration, AI-driven technologies, cloud environments, and enterprise integrations with the ability to translate complex technical concepts into meaningful business outcomes. This leader will partner closely with Sales during pre-sales engagements, support Customer Success throughout implementation and expansion efforts, collaborate with Product and Engineering teams to solve complex customer challenges, and help establish scalable processes and technical best practices across the organization. Deep Sync operates with a startup mentality and a highly collaborative culture. We are seeking a leader who is equally comfortable operating as an individual contributor and as a team member — someone who leads from the front, remains close to the work, and sets the standard for technical excellence, customer engagement, and execution. The ideal candidate thrives in fast-moving, high-growth environments and is comfortable operating both strategically and hands-on.

Requirements

Strong understanding of enterprise SaaS, cloud technologies, APIs, data ecosystems, and solution architecture
Familiarity with identity resolution, data onboarding, data warehousing, AI-driven data solutions, or martech/adtech ecosystems preferred
Ability to communicate technical concepts clearly to both technical and non-technical audiences
Strong presentation, documentation, and customer communication skills
Experience supporting technical sales cycles, enterprise implementations, or customer-facing technical engagements
Comfortable working cross-functionally in a fast-paced, highly collaborative environment
Strong organizational skills with the ability to manage multiple priorities and customer engagements simultaneously
Demonstrated problem-solving mindset and ability to navigate ambiguity
Ability to travel as needed for customer and partner meetings
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field preferred
5–10+ years of experience in Solutions Engineering, Sales Engineering, Technical Consulting, Solution Architecture, Technical Account Management, or related customer-facing technical leadership roles
Experience working within enterprise SaaS, data, identity, AI, cloud, martech, adtech, or enterprise technology environments
Proven experience supporting enterprise customers through complex technical sales cycles, implementations, and integrations
Strong experience managing executive-level customer relationships and cross-functional stakeholder alignment
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Support enterprise customer implementations, integrations, and technical solution delivery
Serve as a senior technical advisor to enterprise customers, prospects, and strategic partners
Lead technical discovery sessions to assess customer infrastructure, identity workflows, data environments, AI initiatives, and integration requirements
Design and present technical solution strategies, implementation plans, architecture recommendations, and project roadmaps aligned to customer goals
Build and maintain strong relationships with senior technical stakeholders across enterprise organizations
Support executive-level customer conversations by translating technical capabilities into business value and strategic outcomes
Support and oversee Proof of Concept (POC) initiatives, technical evaluations, and implementation planning
Guide solution architecture across cloud, warehouse, identity, clean room, AI, and enterprise data ecosystems
Collaborate closely with Product and Engineering teams to align customer requirements with platform capabilities and future roadmap opportunities
Support integrations involving APIs, cloud platforms, ETL pipelines, identity resolution workflows, data onboarding, and warehouse environments
Create and improve technical documentation, implementation guides, integration specifications, architecture diagrams, technical templates, and operational playbooks
Troubleshoot complex technical challenges and manage escalations in partnership with internal teams
Partner closely with Sales teams throughout the pre-sales process to support enterprise opportunities, technical validation, and solution positioning
Collaborate with Customer Success to accelerate customer adoption, expansion, and long-term platform utilization
Identify opportunities to expand customer usage and improve overall customer satisfaction and retention
Assist with RFPs, technical questionnaires, security reviews, and customer implementation discussions
Collaborate with strategic cloud and technology partners to support joint customer initiatives and integrations
Participate in customer meetings, industry conferences, and partner engagements as needed
Lead by example through hands-on participation in customer engagements, technical discovery, solution architecture, escalations, and implementation planning
Establish scalable operational processes, technical standards, and best practices across the Solutions Engineering organization
Drive a culture of curiosity, accountability, ownership, collaboration, and continuous improvement
Support hiring, onboarding, training, and professional development initiatives for other potential hires of Forward Deployed Engineers
Identify technical and operational barriers impacting customer success and partner cross-functionally to drive solutions
Advocate for strong data privacy, security, and operational excellence standards across all customer engagements