Sr Field Services & Operations Associate

Transamerica

2d•$61,000 - $75,000•Remote

About The Position

As a member of Transamerica Financial Advisors (TFA), conduct processing of cashiering, trading, asset transfers, and other operations functions on the Fidelity National Financial Services platform for brokerage and advisory accounts. Assist financial professionals and staff on use of the Wealthscape platform. Serve as a central source of information and support for TFA financial professionals who directly service the client and address business issues and questions to help with their practice.

Requirements

Bachelor’s degree in finance or business, or equivalent work experience
Five years of securities/financial services experience in call center and operations roles
Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
Demonstrated experience utilizing Avaya or similar telephony management system
Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
Ability to analyze complex issues and recommend solutions
Excellent written and oral communication and interpersonal skills
Attention to detail and ability to prioritize multiple responsibilities
Proficiency using MS Office, including advanced Excel skills

Nice To Haves

Experience with Wealthscape and Envestnet platforms.
Series 7 and 24 preferred

Responsibilities

Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
Provide support and guidance for the Wealthscape platforms.
Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization.
Partner with NFS Middle Office on account management services.
Identify and develop operational impact metrics, including collecting, analyzing, and reporting.
Keep up to date on rules and regulations governing firm procedures.
Identify and develop operational service improvements.

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs