Sr. Field Service Technician - Costa Mesa, CA

Rivian•Costa Mesa, CA

About The Position

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader supporting complex vehicle repairs and field operations. The role combines advanced diagnostics and repairs with remote technical support, mentorship, continuous improvement, and cross-functional collaboration. The technician will be based primarily at a service center, but may also work remotely, travel to remote locations, or provide support at production plants as business needs require. The position involves diagnosing and repairing vehicles across a broad range of systems, supporting field teams with remote troubleshooting, using specialized diagnostic equipment, and ensuring repair quality and consistent workflows. The technician will also manage complex parts operations, document findings and root causes, and engage professionally with customers, suppliers, and internal teams. Candidates are evaluated on advanced technical skills and leadership capabilities.

Requirements

Minimum age of 21.
Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Extensive bumper-to-bumper diagnostic experience and 5 to 8+ years of automotive repair experience are preferred.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and Noise, Vibration, and Harshness (NVH) concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal-management diagnosis.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalent credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct thorough road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalation resolutions and mobile outreach events.

Benefits

Annual performance bonus eligibility
Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan participation, subject to eligibility requirements
Employee Stock Purchase Program participation, subject to eligibility requirements