Sr. Field Service Technician

HDT•Geneva, OH

1d•Onsite

About The Position

Responsible for providing logistical technical assistance to HDT customers for fielded systems. Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs. This position requires significant travel, sometimes internationally and on short notice and in potentially hostile environments.

Requirements

High School Diploma or equivalent required
Five (5) years minimum experience with ILS in US military preferred
Ten (10) to fifteen (15) years in service of Field Service Representative preferred
Capable of technical writing and illustrating as required
Ability to operate shop/laboratory equipment
Possesses strong computer skills (e.g., SAP, EPDM, CAD, Microsoft Office)
U.S. Citizenship required
Must be able to obtain and maintain a Secret clearance
Must be a U.S. Person or eligible to obtain export authorization

Nice To Haves

Bachelor's degree preferred
Familiar with Solidworks, SAP and Salesforce is desired
An active Secret clearance is preferred but not required

Responsibilities

Leads initiatives to prepare and deploy on assignments
Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs
Analyzes contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contract to determine spares provisioning or maintenance/repair requirements
Develops logistics plans in order to enhance distribution of goods and supplies
Identifies, prioritizes, and assesses key logistics assets and infrastructures
Development of policies, guidelines, and procedures to ensure quality and cost control
Contributes to and drives compliance with engineering playbook and best practice procedures
Conducts distribution and network studies, monitors inventory and analyzes requirements in order to develop strategies to achieve desired delivery times
Provides work leadership and mentoring for lower level employees as required
Adheres to all quality and safety standards
Supports Integrated Product Support team with subject matter experts to accommodate development of technical publications
Able to travel to customer locations with very little notice
Supports, communicates, reinforces and defends the mission, values and culture of the organization
Supports other projects and performs duties as assigned