Sr. Field Service Technician - St. Louis Park

Rivian•St. Louis Park, MN

1d•Onsite

About The Position

Rivian is hiring an experienced senior field service technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician is expected to adapt to a fast-paced environment, mentor junior team members, collaborate across teams, and drive continuous improvement while resolving advanced diagnostic challenges. The role covers advanced vehicle diagnostics and repairs, high-voltage and low-voltage electrical systems, network electronics, chassis and dynamic systems, thermal and HVAC systems, and ADAS and body/glass integration. It also involves supporting field teams with remote troubleshooting, maintaining repair quality and documentation, managing complex parts operations, and engaging professionally with customers, suppliers, and internal teams. The position requires availability for a standard 40-hour workweek and may include weekend, holiday, early morning, evening, or overnight shifts, as well as regional travel.

Requirements

High school diploma, GED, or recognized equivalent credential preferred.
Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Five to eight or more years of automotive repair experience preferred, including extensive bumper-to-bumper diagnostics.
Three to eight or more years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Deep understanding of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and precise wiring harness repairs.
Advanced chassis service and vehicle dynamics diagnosis, including alignments, braking, ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote troubleshooting or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.