Sr. Field Service Technician

Xylem•Germantown, TN

1d•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas. If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com.

Requirements

High school diploma of equivalent required.
Three to five years of experience and/or formal training or combination of education and training
Three to five years of equipment maintenance experience in wastewater collection or treatment systems
Ability to diagnose complex mechanical and electrical issues
Thorough understanding of the methods, materials, tools and techniques used in equipment repair and maintenance
Advanced knowledge of 12v and 24v DC electric and circuit testing skills
Advanced knowledge of 120v to 480v AC systems and motors.
Advanced knowledge of 3-phase and single-phase systems and motors
Ability to work independently with little or no supervision; self-motivated and self-directed
Working knowledge of iPad and/or Tablet for PDF viewing
Ability to safely operate hand tools, power tools and lifting equipment
Ability to communicate effectively with customers, co-workers and managers both verbally and in writing
Ability to demonstrate logical troubleshooting processes
Ability to comfortably operate in virtual reality service scenarios
Familiarity with multi-meter and megger testing
Basic understanding of pump station electrical controls and monitoring devices
Knowledge of variable frequency drives (VFD) and/or soft start system
Knowledge of SCADA controls and integration of MODBUS communication

Nice To Haves

Two-year Electro/Mechanical technical training or equivalent preferred.
DOT Medical card preferred

Responsibilities

Troubleshoot Flygt submersible and dry-pit pumps.
Troubleshoot related electrical control panel/systems.
Repair/rebuild/advise onsite customer as necessary and follow up and/or return equipment to the ACT service center for further evaluation/repair as necessary.
Perform routine inspections, preventative maintenance and service various products as directed.
Diagnose and report any wear/damage to the customer.
Create an accurate and legible parts and repair list, manually or digitally, for assigned product.
Review list of parts with customer and obtain approval to continue with servicing and repair.
Test all repaired equipment for proper operation and quality.
Perform preventative maintenance on and keep field service vehicle and equipment in proper working order.
Perform start-up duties and ensure any problems are resolved and or addressed/reported.
Troubleshoot system issues/failures and determine resolutions.
Train new service or other shop personnel and customers, as needed, in service and/or other related standard work.
Build relationships with customers
Maintain a safe work environment by following EHS&S guidelines, policies and best practices.
Participate in an on-call rotation schedule to assist customers after hours.
Perform related duties as assigned.
Participation in Xylem Watermark volunteer activities