Sr. Field Ops Support Manager
About The Position
The Senior Field Operations Support Manager plays a critical role in supporting the company’s mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality.
Requirements
- Strong background in hospitality or training with exceptional communication and presentation skills.
- Background in mentoring, coaching, developing and leading.
- Capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic.
- Manager experience required and multi-unit manager experience preferred.
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
- High school diploma.
- Two to three years in hospitality, training, or a managerial role.
- Proven experience in implementing training programs for frontline and/or management staff.
- Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.
Nice To Haves
- Extensive travel, typically 80 percent or higher, to support projects across multiple sites.
- Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Responsibilities
- Identify training and performance support needs across locations.
- Coach management teams to facilitate effective training for their staff, including on-the-job development.
- Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
- Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.
- Support implementation and adoption of new technology tools to enhance operational efficiency.
- Mentor, coach Field Operations Support Managers.
- Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
- Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
- Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.
- Collaborate cross-functionally with other departments to support training initiatives.
- Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
- Provide feedback to employees and managers to support ongoing development.
- Support special projects and ongoing operational needs as assigned.
- Serve as subject matter expert (SME) for all operational company processes.
- Conduct post-project evaluations to assess success and identify best practices.
Benefits
- Medical, Dental, Vision plans to select from based on your needs
- Wellness resources to help you along your wellness journey
- 401(K) Retirement Plans
- Employee Stock Purchase Program
- Employee Assistance Program (EAP)
- Vacation and Holidays
- Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
