Sr. Field IT Support

Swire Coca-Cola • Tempe, AZ

6d • Onsite

About The Position

This position involves a mix of technical troubleshooting and support leadership, with duties including resolving complex user issues, managing IT infrastructure, providing end-user training, and overseeing the stability and performance of systems. This position often requires strong problem-solving skills, technical expertise in operating systems and networks, and the ability to mentor junior staff and collaborate with other IT teams.

Requirements

• 6 + years of experience in IT field required
• 4 + years of experience in network security required
• Deep understanding of operating systems, networks, and IT infrastructure, including areas like Active Directory, virtualization, and M365 cloud services, and Windows 10/11
• Ability to analyze and solve complex technical problems
• Clear communication skills to interact with users and stakeholders, and a strong focus on customer satisfaction
• Familiarity with tools: Proficiency with ticketing systems, remote support tools, and diagnostic software
• Strong understanding of network firewalls, routers, switches and other devices
• Advanced Knowledge of Active Directory administration required
• Advanced Understanding of TCP/IP network stack
• Strong analytical thinking (strategic thinking, thinking systematically, and problem solving)
• High Attention to detail
• Strong ability to be a self-starter, prioritize work, and meet deadlines
• Fluid ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding
• Strong ability to work independently as well as part of a team
• Passion for current and future technology

Nice To Haves

• Degree in Computer Science or related field preferred
• CompTIA A+ highly preferred
• Microsoft Certified: Azure Fundamentals, HDI Desktop Support Technician, CompTIA Security+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA IT Operations Specialist (CIOS) preferred
• ITIL Foundation preferred
• SAP authorization experience preferred
• Advanced Knowledge of Multi-factor authentication (MFA) preferred
• Advanced Knowledge of SAP authorizations preferred
• Advanced Familiarity with PCI (payment card industry) technical requirements preferred

Responsibilities

• Provides subject matter expertise and guiding the other Field IT Service Team
• Resolves a wide variety of complex technical issues that affect core organizational functions and ensuring high user satisfaction
• Leads training and supervising junior technical staff on projects
• Ensures systems are configured and maintained according to policies and procedures. Performs routine troubleshooting and maintenance (by either phone or dispatch) on computers, monitors, and peripherals. Deploys new equipment and all operating software
• Provides end user customer support to assist with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades
• Technical support and troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity
• Provide support for wireless communication devices including, but not limited to, wireless access points, laptops, handhelds, voice pick phones, printers, and warehouse devices
• Maintains a current and accurate inventory of all IT devices
• Order and distribute new and recycled equipment to the users
• Maintains accurate and current documentation on process, procedure, and infrastructure
• Processes and prioritizes work requests and escalations in a timely and efficient manner

Benefits

• Health coverage (3 medical options, dental and vision)
• 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute care and physical therapy
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree