Sr Field Engineer
About The Position
LG Electronics USA, Inc. in Alpharetta, GA seeks Senior Field Engineer. Manage information flow of Commercial Air Condition (CAC) engineering for escalated service cases to proper HQ personnel to facilitate timely solutions and countermeasure to support of Commercial Air Condition partners. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination. Provide guidance and advice as a technical subject matter expert to ensure CAC Field Service issues are brought from inception to resolution. Manage information flow and knowledge transfer sessions for CAC Field teams and related teams. Serves as field technical engineering liaison between CAC Aftermarket Support Team to various R& D departments. Manage and collaborate with technical experts in LG CAC as well as LG Factory for identification and solutions for resolution of technical issues. Review and manage customer specific installation and service plan documents for CAC and chillers. Ensure quality stability following new product launches, provide prompt on-site technical support for quality issues and communicate with HQ to identify the cause and resolve the issue. Visit sites to provide technical support and solutions for various technical support requests that arise in the field, as well as conduct on-site troubleshooting training. Provide on-site driver training for test drives and troubleshooting guidance for on-site issues requested by the sales team. Write field visit reports, develop troubleshooting guides, review and respond to requests for field data review, review manuals, and create training materials for field personnel.
Requirements
- Bachelor’s degree, or foreign equivalent in Mechanical Engineering, Computer Science, Electrical Engineering or a related field
- 2 years of experience in the job offered or a related role in the Commercial Air Conditioning field.
- Experience with AHU, VRF, Commissioning service, Centrifugal chillers, GHP air conditioning systems, Networks for remote monitoring, Prototype and Custom design for energy performance and environmental impact and maintenance.
Responsibilities
- Manage information flow of Commercial Air Condition (CAC) engineering for escalated service cases to proper HQ personnel to facilitate timely solutions and countermeasure to support of Commercial Air Condition partners.
- Manage sensitive proprietary information including software, tools and technical documentation from the factory for dissemination.
- Provide guidance and advice as a technical subject matter expert to ensure CAC Field Service issues are brought from inception to resolution.
- Manage information flow and knowledge transfer sessions for CAC Field teams and related teams.
- Serve as field technical engineering liaison between CAC Aftermarket Support Team to various R& D departments.
- Manage and collaborate with technical experts in LG CAC as well as LG Factory for identification and solutions for resolution of technical issues.
- Review and manage customer specific installation and service plan documents for CAC and chillers.
- Ensure quality stability following new product launches, provide prompt on-site technical support for quality issues and communicate with HQ to identify the cause and resolve the issue.
- Visit sites to provide technical support and solutions for various technical support requests that arise in the field, as well as conduct on-site troubleshooting training.
- Provide on-site driver training for test drives and troubleshooting guidance for on-site issues requested by the sales team.
- Write field visit reports, develop troubleshooting guides, review and respond to requests for field data review, review manuals, and create training materials for field personnel.
Benefits
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
