Sr Field Account Manager, TPA

UnitedHealth Group•Orlando, FL

3d•$24 - $55•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Sr. Field Account Manager is responsible for supporting service and engagement with customers to further the relationship with UMR. The role will be responsible for educating customers on their benefit plans, wellness resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A solid focus of this role will be coordinating with internal stakeholders and teams to address customer and member service issues. The Sr. Field Account Manager will also be responsible for conducting enrollment meetings and wellness fairs. This role also includes facilitating the relationship between the customer and internal service teams and providing education on the correct service escalation paths for our customers.

Requirements

Insurance license as required by law within 90 days of hire
2+ years of work experience in a client-facing service role
Demonstrated superior presentation skills in both small and large group settings
Demonstrated advanced analytical and problem-solving skills
Ability to travel as required (approximately 20%25)
Valid Driver’s License

Nice To Haves

3+ years of health care industry experience
Experience working with Labor & Trust or Taft-Hartley health and welfare funds
Human Resources or Medical Benefits experience

Responsibilities

Support the service experience of customers at the field level by working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customers’ expectations
Develop and maintain solid relationship with internal to manage customer service experience
Fully accountable for supporting the Strategic Account Executive (SAE) in facilitating resolution of all elevated customer service requests by working with the Operations Team, and conducting customer consultations as required
Facilitate customer meetings with the Operations Team regularly to keep abreast of any escalating issues and service trends
Train customers on web services and reporting
Maintain and provide updates to the SAE on customer service trends, reporting usage, wellness initiatives, and improvement opportunities, etc.
Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas
Establish and maintain solid and appropriate relationships with customers to maintain persistency
Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
Coordinate ordering of enrollment materials/directories for customers
Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team
Coordinate implementation activities
Conduct enrollment meetings and customer sponsored health fairs for assigned customers
Demonstrate a high level of healthcare industry knowledge as well as the customers’ specific industry
Perform other assignments and responsibilities as required by management