Sr. Family Support Specialist

Hively•Pleasanton, CA

27d•$28 - $31•Hybrid

About The Position

Reporting to the Program Manager, The Sr. Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible. We are looking for candidates with at least 2 years of experience in this field, administering CalWORKs or CAPP.

Requirements

BA/BS with major coursework in social services/human development or related field (or equivalent experience)
2+ years experience in Childcare Subsidy Programs (CAPP, CalWORKS), and proficient in one or more program and regulations
Strong problem solving skills
Ability to define problems, collect data, establish facts, and draw valid conclusions
Experience using Microsoft Office software and Google Suite
Knowledge of all aspects of business office procedures
Ability to communicate effectively both orally and in writing
Ability to develop and maintain good working relationships with diverse groups of people
Basic math skills
Strong organizational skills
Ability to appear for work on time
Ability to follow directions
Ability to understand and follow posted work rules and procedures
Flexibility to work from other office locations as required

Nice To Haves

Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi)

Responsibilities

Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
Interview scheduled and drop-in appointments/complete necessary re-certifications
Perform new intake orientation presentations as needed
Conduct group intake appointments as needed
Respond to and resolve parent and provider issues
Maintain and update family, child and program files
Provide quality customer service for internal and external agency customers
Provide mentorship to new or developing team members
Input data into the computer system in an accurate and timely manner
Respond to requests for information from the public
Travel to co-locations and satellite Hively offices as needed
Attend all training/technical assistance workshops
Attend all staff meetings
Other duties as assigned