Sr Facilities Manager
About The Position
This role manages a regional portfolio of retail or office facilities to ensure reliable and responsive facilities management services. It oversees work order management, program management, facility maintenance, and service contract administration. The role collaborates with cross-functional partners and internal stakeholders to implement strategic facilities management initiatives. Success is measured by operational efficiency, customer satisfaction, financial stewardship, and quality service delivery. The work supports a productive workplace environment and contributes to the organization's financial and customer experience goals. The role leads outsourced Facilities Management providers responsible for work order execution, preventive maintenance, and vendor coordination, while retaining ownership of performance, service levels, and customer experience. In addition to operational execution, the role designs and manages facilities programs that drive macro-level improvements in uptime, cost efficiency, and service consistency across the portfolio.
Requirements
- Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
- Portfolio Management (Required)
- Work Order Management (Required)
- Property Management (Required)
- Problem Solving (Required)
- Analysis (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- 4-7 years Related experience (Preferred)
- OSHA trained and experience leading safety programs. (Preferred)
Responsibilities
- Own operational performance for a regional retail or office facilities portfolio, ensuring facilities remain open, safe, and fully functional with minimal business disruption
- Oversee outsourced facility managers who manage reactive repairs and preventive maintenance
- Collaborate with internal stakeholders and cross functional partners to implement facility management strategies and process improvements
- Administer service contracts for services including, janitorial, building management system, HVAC systems and mobile technician services to support workplace services
- Maintain financial accountability for facilities within the facilities budget to optimize cost efficiency
- Monitor and analyze facilities performance data, using KPIs and trends to identify risks, improve vendor performance, and drive continuous improvement
- Develop and manage facilities programs at scale (e.g., reactive maintenance optimization, preventive maintenance strategies, vendor standardization, cost reduction initiatives) to improve performance across the portfolio
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- competitive base salary
- compensation package
- annual stock grant
- employee stock purchase plan
- 401(k)
- access to free, year-round money coaches
- medical, dental and vision insurance
- a flexible spending account
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
