Sr. Executive Assistant

ServiceNow•Santa Clara, CA

14h•$104,400 - $116,000•Hybrid

About The Position

You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM). You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy.

Requirements

7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises.
Proven track record of strategic partnership owning outcomes beyond task completion.
Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.).
Business acumen and strategic thinking.
Executive presence and credibility at all organizational levels.
Sound judgment and absolute discretion with confidential information.
Relationship-building skills and organizational awareness.
Anticipates issues and brings solutions.
Excellent written and verbal communication.
Proficient in Microsoft Office, Outlook, Slack, and collaboration tools.

Nice To Haves

Experience supporting a P&L-accountable executive.
Background in technology, product, or business operations.
Experience designing QBRs, executive forums, or strategic planning processes.
Familiarity with HR or organizational design.

Responsibilities

Coordinate annual, quarterly, and monthly business cycles.
Maintain weekly exec forums and monthly all-hands as predictable alignment touch points.
Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes).
Track major initiatives across functions.
Flag dependencies and blockers before they become problems.
Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization.
Maintain visibility into what's moving, stalled, or at risk across the organization.
Protect the GM's calendar for high-impact work.
Ensure meetings have clear agendas, right participants, and defined outcomes.
Anticipate conflicts between priorities and proactively surface options.
Maintain focus blocks for strategic thinking.
Coordinate all-hands, town halls, and major communications.
Support the GM in crafting messaging for organizational moments (new hires, shifts, restructurings).
Facilitate listening mechanisms (skip-level meetings, feedback channels).
Monitor organizational health signals and morale.
Prepare briefing materials and decision summaries.
Track strategic initiatives and maintain visibility into metrics, progress, and blockers.
Support executive decision-making forums, design agendas, coordinate input, document action items.
Follow up on execution and flag delays.
Serve as gatekeeper for the GM's calendar, inbox, and time.
Route inquiries, prioritize based on business impact, and exercise judgment about what requires direct GM attention.
Coordinate with ServiceNow leadership (CEO, CFO, CHRO). Manage board meeting logistics.
Continuously improve meeting cadences, decision processes, and organizational structures.
Build information systems for tracking initiatives, OKRs, and dependencies.
Coordinate team travel, offsites, and events.
Manage the GM's office operations and budget.