Sr Executive Assistant to the SVP

Consumers Energy•Grand Rapids, MI

7d•Hybrid

About The Position

The Senior Executive Assistant will serve as a strategic partner to the Senior Vice President (SVP) and Chief Customer Growth Officer—a dynamic leader focused on driving customer experience, innovation, and growth. In this role, you will manage a fast-paced, high-volume schedule, coordinate complex logistics, and act as a trusted liaison across internal and external stakeholders. Your efforts will ensure the SVP’s time and energy remain focused on high-impact priorities while meetings, communications, and workstreams run seamlessly. This position requires exceptional organizational skills, discretion, and the ability to anticipate needs, connect the dots, and act with confidence and clarity. The Customer Experience & Growth organization is committed to placing customers at the center of everything we do. Our mission is to deliver exceptional experiences while driving sustainable growth through innovation, economic development, and strategic partnerships. The team is organized around customer segments and key capabilities—such as customer strategy, growth operations, external engagement, and digital product management—to provide personalized service and impactful solutions. By combining customer service, product development, and data-driven insights, we accelerate transformation, strengthen relationships, and create value for both customers and the company.

Requirements

Exceptional organizational and time management skills.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to work effectively at all levels of the organization.
Proficiency in Microsoft Office Suite, with advanced skills in Microsoft Excel.
Ability to navigate SAP, DocuSign, ServiceNow, and Access Now.
Proven ability to manage multiple projects simultaneously with strict attention to detail.
Aptitude for learning new software and systems.
Discretion and ability to handle confidential information.
Working knowledge of FERC, MPSC, and CMS Energy company guidelines.
Bachelor's degree in business or a related field with 4+ years of professional administrative experience [OR] Associate’s degree in business or a related field with 6+ years of professional administrative experience [OR] High school diploma with 8+ years of professional administrative experience

Nice To Haves

Familiarity with graphic design software such as Adobe Photoshop and InDesign.

Responsibilities

Own and optimize the SVP’s calendar, balancing competing priorities and adjusting in real time.
Plan and execute meetings, town halls, immersion trips, and executive sessions—including agendas, materials, logistics, and follow-up.
Coordinate and occasionally accompany the SVP on trips to Jackson and other in-state locations (primarily Mondays and Tuesdays), including flights, hotels, ground transportation, and itineraries.
Screen and respond to calls, emails, and visitors; represent the SVP professionally in all interactions; manage urgent inquiries and confidential communications.
Track action items and manage MS Teams, OneNote, and SharePoint sites.
Submit and approve expense reports, initiate purchase requisitions, monitor budgets, and verify invoices.
Monitor training compliance via Workforce Connect and support onboarding/offboarding processes.
Create and edit documents, resolve issues, and recommend solutions.
Perform other duties as assigned or as necessary.