Sr. Epic Analyst (Cupid)

University of Miami•Miami, FL

About The Position

The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Sr. Epic Analyst (Cupid). The Sr. Epic Analyst (Cupid) initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues. Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. Serves as a primary support contact for application end‐users. Initiates the design, development, implementation, and maintenance of the application. Initiates all phases of testing and the documentation of workflow design. Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. Initiates the identification of issues and guides the work to resolve them. Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. Collaborates with trainers on application changes and new features to develop documentation and training strategies. Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. Participates in on-call rotations and support and attend and participates in, applicable committees. Maintains regular communication with team members, including participating in weekly project team meetings. Reviews the status of projects and issues on an ongoing basis with leadership. Remains knowledgeable about UHealth’s policies, procedures, and business operations. Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

Bachelor’s degree in relevant field
Epic Cupid Certification
Minimum 5 years of relevant experience, preferably in healthcare or healthcare-related organization
Previous operational, project management, and organizational skills
Familiarity with cardiology workflows, regulatory requirements, integration points with other Epic modules, 3rd party cardiology diagnostic systems (invasive and non-invasive), and patient experiences
Experience in cardiology practices in the inpatient and ambulatory care settings
Previous Epic Cupid implementation experience
Ability to work evenings, nights, and weekends as necessary
Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

Provide oversight and leadership to Associate Clinical Analysts and Clinical Analysts on the team
Serve as a primary support contact for application end‐users
Initiate the design, development, implementation, and maintenance of the application
Initiate all phases of testing and the documentation of workflow design
Perform the analysis of new releases and validate the impacts to the workflow
Initiate the identification of issues and guide the work to resolve them
Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations
Collaborate with trainers on application changes and new features to develop documentation and training strategies
Work with stakeholders, business community, and end users to ensure the application meets UHealth's business/clinical needs
Maintain regular communication with team members, including participating in weekly project team meetings
Review the status of projects and issues on an ongoing basis with leadership
Become knowledgeable about UHealth’s policies, procedures, and business operations
Adherent to internal controls and reporting structure
Participate in on-call rotations
Participate in rounding events for customers to better understand workflows and issues
Attend and participate in applicable committees
Foster a positive, collaborative, and inclusive team environment
Foster a culture of innovation, continuous improvement, and excellence in service delivery
Partner with all IT teams when developing streamlined services for customers including but not limited to incident, requests, and projects.
On occasion and depending on type of project, act as the project manager to help oversee tasks through to completion.