Sr Enrollment Technology Coord

Aflac, Incorporated•Columbus, GA

5d•$55,000 - $70,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Advanced proficiency in working with CSV, Text, Excel, Word and PDF file formats
Ability to perform advanced functions in Excel including VLOOKUPS and IF/THEN statements
Proficient in using Text Editors for analyzing data in fixed-length format
Ability to compare, analyze, troubleshoot and identify discrepancies within a data file
Knowledge of EDI file testing and/or file processing required
Basic / Intermediate understanding of Enrollment Technologies, including 3rd party enrollment software providers’ offerings and requirements, as well as key trends and players in the enrollment technology space
Excellent oral, written, and interpersonal communications skills to effectively interact with internal/external customers, all levels of management, and the ability to communicate technical aspects and present findings effectively; ability to maintain professionalism
In depth knowledge of Aflac products, eligibility requirements and systems related to account management and enrollment
Bachelor's Degree In Business Administration, Information Systems, Computer Science, or a related field
4 years of professional work experience
Or an equivalent combination of education and experience

Nice To Haves

Experience in the insurance industry and underwriting preferred
Experience successfully leading business and technological projects in a dynamic environment
Experience in the insurance industry

Responsibilities

Reviews internal audit results and system-generated error logs in order to identify errors and determine global solutions needed for internal and external partners; reviews all case documents and associated content against data within available systems / reporting to ensure data is accurate; partners with Digital Services, Production Support, Product Owner office and Digital Data Partnership team(s) to resolve the root causes of identified errors and avoid reoccurrence; identifies and communicates needed system and process enhancements to associated leadership to drive operational efficiency and ease of doing business.
Works with internal parties to ensure Aflac’s enrollment systems are updated to support incoming case documents and eligibility criteria per current enrollment partner capabilities; works with enrollment implementation teams to identify process improvements for enrollment delivery effectiveness and performance; recommends process exceptions to leadership when necessary
Monitors Secure File Transfer protocols per client / vendor, and ensures that correct file-naming conventions are consistently utilized; leverages EDI mapping guidelines at a client/ vendor level to ensure compliance to all business requirements; troubleshoots critical and complex escalated issues for the team
Communicates complex technical concepts simply and effectively to nontechnical team members/customers; serves as a resource for less-experienced team members using experience and advanced skills to assist in the attainment of department/organizational goals
Performs other duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave