Sr Engr Cslt-AI/ML Engineering

Verizon•Alpharetta, GA

1d•$101,000 - $194,000•Hybrid

About The Position

As a Senior AI Engineer within Verizon's team of propensity modelers, you will be responsible for the technical execution of Verizon’s transition to a modern, agile pod model. You will work directly at the critical touchpoints of the customer lifecycle and high-impact trigger events, providing the advanced machine learning support needed to unlock deep microsegmentation and hyper-personalization. Your work will directly empower marketers, optimize customer journeys, and drive down churn across our most critical customer segments.

Requirements

Bachelor's degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Experience working on high-priority or high-visibility technical initiatives within a corporate setting.
Knowledge of LLM agent architecture: Google ADK, LangChain/LangGraph, multi-agent orchestration, retrieval-augmented generation RAG , MCP, A2A protocols.
Experience with retrieval-augmented generation (RAG), ONNX-based embeddings, vector databases, and semantic search
Knowledge of cloud-scale data engineering: BigQuery pipelines, GCP (Cloud Run, Vertex AI).
Experience with Python, R, and SQL for advanced statistical modeling and large-scale data extraction.

Nice To Haves

Master’s degree in Data Science, Computer Science, Statistics, or a highly quantitative field.
Strong domain expertise in customer retention strategies, churn prediction, or customer lifetime value (CLV) modeling.
Experience designing and evaluating A/B tests for models in production, production ML/LLM monitoring and observability tooling (e.g., OpenTelemetry, Arize Phoenix, Galileo) for tracking model drift, accuracy degradation, or output quality over time.
Experience operating within an agile, pod-based operating model, directly supporting marketing or customer experience teams.
Experience with cloud platforms (e.g., GCP, AWS, or Azure) and production MLOps tools for tracking and maintaining model workflows.
Excellent communication and presentation skills, with a demonstrated ability to explain advanced predictive models to non-technical stakeholders.

Responsibilities

Building, training, and deploying our most complex and high-priority propensity models to predict customer behaviors, churn risk, and key lifecycle triggers.
Operating independently to manage end-to-end model development pipelines, from advanced feature engineering to production deployment and monitoring.
Collaborating with high-visibility base management pods and senior marketing stakeholders to translate complex business retention goals into actionable data science solutions.
Owning the lifecycle of models deployed in high-impact areas, ensuring continuous optimization, accuracy, and measurable business performance.
Translating advanced analytical outputs into actionable microsegmentation strategies that enable marketing partners to deliver highly personalized customer experiences.
Presenting complex model insights, performance metrics, and strategic recommendations clearly to senior leadership and cross-functional business partners.