Sr. Engineering Manager, ServiceNow

. Crane Worldwide Logistics . • Houston, TX

23h

About The Position

As an engineering manager for the ServiceNow platform, you'll guide architecture and development for critical business workflow & AI implementations. You'll manage a team of developers and engineers, making executable business processes that leverage AI capabilities and fit into our automation ecosystem. As an essential part of our scaling story for both business operations and technological capabilities, you'll devise solutions that serve as leverage for thousands of employees and drive efficient growth. Your team will work as part of our Engineering & AI organization, focusing on scalability and correctness with a modern toolchain. This a value-delivery role with executive visibility, not a cost-center role, and provides a chance to perform a greenfield implementation aligned with a key set of strategic goals.

Requirements

• Bachelor's degree
• 5+ years developing on the ServiceNow platform
• Deep understanding of ServiceNow product portfolio--what to use, what to avoid, and how to optimize
• Experience working in ServiceNow environments with 1000+ active users
• Comfortable with at least one common programming language (Python, Typescript) and SQL
• Database and distributed system fundamentals
• Experience with our core stack (Python, Kafka, Postgres, AWS)

Responsibilities

• Establishing a platform
• Establish and maintain SLAs
• Integrate ServiceNow with company-wide observability and tracing standards
• Build automated deployment and testing workflows, delivering a modern development lifecycle built around version control with continuous validation and deployment
• Define default design guidelines and architectural principles to maintain sanity in a rapidly-growing environment
• Manage costs and resource scaling
• Building solutions
• Design solutions to targeted business needs, selecting from key capabilities like Flow Designer, Case Management/Playbooks, Integration Hub, ServiceNow's AI capabilities
• Use additional programming and engineering tools to extend beyond ServiceNow's capabilities where needed
• Craft solutions with a security-first, observability-first mindset
• Growing the team
• Shape team roles to drive the right team structure
• Run a structured & intentional hiring process to bring in top talent
• Establish key relationships with business domain leaders to train or embed focused development teams
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager