ServiceNow Practitioner Sr

Dayforce

1d • Remote

About The Position

We are seeking a highly skilled ServiceNow Practitioner to support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Infrastructure Library (ITIL) practices. The ideal candidate will have extensive experience designing, implementing, and optimizing ServiceNow solutions to improve IT service delivery and operations.
Note: This position is contingent upon successful completion of a background clearance.

Requirements

• 3+ years of ServiceNow experience (ITOM/ITSM).
• Strong understanding of ITIL best practices.
• Hands-on experience with CMDB, Discovery, Event Management, Service Mapping.
• Expertise in ServiceNow scripting (JavaScript, Glide APIs).
• Experience with REST/SOAP APIs and MID Server.
• Ability to work independently and cross-functionally.

Nice To Haves

• ServiceNow CSA (Required)
• CIS-ITSM (Preferred)
• CIS-ITOM (Highly Preferred)
• CAD Certification (Preferred)
• ITIL Certification
• Experience in regulated industries
• Familiarity with cloud platforms (AWS, Azure, GCP)

Responsibilities

• Design, configure, and maintain ServiceNow ITOM and ITSM modules.
• Implement and enhance ITIL-based workflows.
• Develop automation and integrations using Flow Designer, Business Rules, UI Policies, and APIs.
• Support ITOM initiatives such as Discovery, Event Management, CMDB, and Service Mapping.
• Collaborate with stakeholders to translate business requirements.
• Ensure platform stability and security.
• Troubleshoot ServiceNow platform and integrations.
• Provide documentation and training.

Benefits

• Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
• Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees