Sr. Manager, Software Engineering (ServiceNow HRSD)
About The Position
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. The Senior Manager, Software Engineering leads the engineering team responsible for the platforms that power HR services for over 200,000 Walt Disney Company employees. You will own the technical strategy and day-to-day delivery of ServiceNow HR Service Delivery and Moveworks AI Assistant, two platforms that are core to how Disney employees get work done. You will lead a team of ~20 engineers, and report directly to the Director, Technology, Digital Experience and Strategy. In your first year, success looks like: stable platform operations, a clear engineering roadmap aligned to People and Culture priorities, and a team that is growing in capability and accountability.
Requirements
- 10+ years of experience in software engineering, with 3+ years in a management role leading software and solution engineers.
- Proven hands-on proficiency with ServiceNow HR Service Delivery (HRSD); experience building, configuring, or owning HRSD in a production environment.
- Experience with Moveworks or comparable AI Assistant platforms deployed in an enterprise context for more than 100,000 employees
- Experience working with off-shore and near-shore managed service resources providing platform support
- Strong background in cloud platforms, DevOps practices, and modern software delivery practices.
- Experience leading engineering teams responsible for ITSM or HR technology platforms.
- Track record of delivering large-scale, complex initiatives across cross-functional teams.
- Strong executive communication and stakeholder engagement skills.
- Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Nice To Haves
- ServiceNow Certified Application Developer (CAD) or Certified HR Implementation Specialist.
- Experience applying machine learning or AI tools to improve employee services or operational efficiency.
- Familiarity with enterprise architecture frameworks such as TOGAF.
- Master's degree in Computer Science, Information Systems, or a related discipline.
- ITIL v3 or later certification or demonstrated application of ITSM best practices.
Responsibilities
- Platform Ownership Own the technical health, stability, and roadmap for ServiceNow HRSD and Moveworks AI Assistant.
- Oversee all tiers of engineering support for both platforms, from day-to-day operations to major releases.
- Apply deep knowledge of ServiceNow HRSD and Moveworks to guide architecture decisions and platform optimization.
- Manage a team of off-shore and near-shore managed services resources that support both platforms
- Engineering Leadership Lead and develop a team of ~20 engineers(including managers and senior software and solution engineers)
- Set and enforce software engineering standards, development processes, and quality benchmarks across the team.
- Provide accurate engineering estimates for complex scopes of work tied to Product and Business decisions.
- Hire, mentor, and build career paths for your team at all levels.
- Strategy and Stakeholder Partnership Partner closely with Platform and Solution Architects and Product teams on requirements, development, testing, and deployment of new solutions.
- Align engineering strategy with People and Culture organizational goals and enterprise technology priorities.
- Engage executive stakeholders with clear communication on engineering progress, risks, and investment needs.
- Identify opportunities to apply AI and modern tooling to improve employee services at scale.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
