Sr Engineer, Telephony

Ensemble Health Partners

1d•$92,400 - $138,600

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Telephony Engineer is responsible for in-depth expertise in managing Cisco Unified Communications (UC), Cisco Packaged Contact Center Enterprise (PCCE), and Five9 Contact Center solutions. As a Telephony Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences.

Requirements

5-7 years of experience
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience).
Proven experience in designing, implementing, and managing Cisco UC and PCCE environments, including Call Manager, Unity Connection, Contact Center Enterprise, and related components.
Familiarity with Five9 Contact Center solution setup, configuration, and administration.
Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies
Proficiency in network protocols, routing, and switching relevant to telephony systems.
Solid troubleshooting skills to diagnose and resolve complex telephony issues
Excellent communication skills to interact effectively with technical and non-technical stakeholders.
Ability to work collaboratively in a team environment and adapt to changing priorities

Nice To Haves

Cisco certifications such as CCNP Collaboration or CCIE Collaboration are highly desirable.
Experience in scripting and automation for telephony provisioning and management is a plus.

Responsibilities

Design, deploy, configure, and maintain Cisco UC, PCCE, and Five9 Contact Center solutions to meet business requirements.
Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases.
Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance.
Monitor the telephony environment's health, troubleshoot issues, and provide timely resolution to minimize downtime and disruptions.
Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.
Work closely with network and security teams to ensure telephony systems are integrated securely into the overall network infrastructure.
Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements.
Provide technical support and guidance to end-users and other IT teams, addressing telephony-related queries and issues promptly.