Sr Engineer, Software Engineer - Digital Assistants

Nationwide Mutual Insurance • Columbus, OH

2d • Hybrid

About The Position

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are seeking a Senior Software Engineer to support the ChatterBots line within Digital Assistants, helping design, build, enhance, and operate customer-facing conversational experiences such as NORA and Retirement Solutions (RS) chatbots. This role contributes across the software delivery lifecycle, including solution design, flow and code implementation, integration development, testing, release validation, and production support in a highly collaborative agile environment. The engineer in this role will work across platforms and components that support ChatterBots experiences, including Cognigy virtual assistants , webchat , APIs, cloud/infrastructure assets, and supporting repositories and pipelines. They will help deliver enhancements across environments, troubleshoot production and pre-production issues, strengthen monitoring and alerting, and ensure secure, reliable, and scalable solutions for member-facing experiences. This role partners closely with Product, UX, testing, operations, and peer engineering teams to move work from concept through release, de-risk changes, and improve overall platform health. The ideal candidate is comfortable working on both feature delivery and operational excellence, with strong skills in debugging, release support, cross-team coordination, and continuous improvement of engineering standards, tooling, and team practices.

Requirements

• Experience with TypeScript/JavaScript , Python (preferred for AWS workloads), Java , and Node.js .
• Improve reliability through monitoring, alerting, logging, and root-cause analysis of incidents and platform issues.
• Support secure engineering and operational practices across repos, pipelines, releases, and infrastructure.
• Develop and maintain integrations, configuration, code assets, and environment promotions across Dev, Test, UAT, and Production .
• Experience with API development and integration.
• Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
• Two or more years of analysis and technology experience.
• Proficiency in one or more programming language such as Java, C++, Python, JavaScript.
• Knowledge of software development lifecycle.
• Proven ability to tackle moderately sophisticated business and development problems.
• Ability to thrive in a team environment.

Nice To Haves

• Experience with Apigee or another API management platform is a plus.
• Experience with AWS services such as Lambda , API Gateway , DynamoDB , S3 , CodePipeline , and CloudFormation or CDK .
• Experience with Cypress and Jest for automated testing (preferred but not required).
• Insurance/financial services industry knowledge a plus.

Responsibilities

• Helps design, build, enhance, and operate customer-facing conversational experiences such as NORA and Retirement Solutions (RS) chatbots.
• Contributes across the software delivery lifecycle, including solution design, flow and code implementation, integration development, testing, release validation, and production support in a highly collaborative agile environment.
• Works across platforms and components that support ChatterBots experiences, including Cognigy virtual assistants , webchat , APIs, cloud/infrastructure assets, and supporting repositories and pipelines.
• Helps deliver enhancements across environments, troubleshoot production and pre-production issues, strengthen monitoring and alerting, and ensure secure, reliable, and scalable solutions for member-facing experiences.
• Partners closely with Product, UX, testing, operations, and peer engineering teams to move work from concept through release, de-risk changes, and improve overall platform health.
• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Uses DevSecOps practices, tooling and techniques.
• Drives continuous improvement and learning through ongoing training, practice and innovation.
• Manages project priorities, deadlines and deliverables proactively.

Benefits

• medical/dental/vision
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• company-paid pension plan
• business casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree